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GG50
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McAfee Total Protection (MTP) not working

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I went to do a Check For Updates and the circle next to Checking for Updates just kept spinning after 15 minutes.  I cancelled the Check.

Now I go to open MTP and the opening screen shows only a Secure checkmark on the left, two box on bottom showing Scan for Viruses and Remove Cookies and Trackers and nothing in the larger box above the bottom boxes.  After several minutes, I get a statement that it cannot continue and to Refresh (showing a Refresh button).  If I hit Refresh I get the opening screen as described above.  And I wait and I wait till I X out of the software.   MyPrivacy screen does not show the normal box options on the bottom which includes VPN.  So I have no VPN.

It looks like something went wrong with the software.  But I never got to an update because it only "hung" on Checking for Updates.   What do I do now?  Can I reload the product somehow?

GG50

 
 

 

2 Solutions

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Re: McAfee Total Protection (MTP) not working

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Hi @GG50,

We are sorry for the inconvenience.

Please follow the below links to uninstall and reload the program. If issue persist please let us know the operating system of the computer. 

How to remove McAfee products from a PC that runs Windows

How to download and install McAfee consumer products

Thanks,
Karthikeyan J

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GG50
Level 7
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Message 3 of 3

Re: McAfee Total Protection (MTP) not working

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Thank You Karthikeyan J.   I did the uninstall and reinstall and all appears normal again.   Thank You for your swift and very helpful reply.    Have a great December!

Greg  (GG)

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2 Replies

Re: McAfee Total Protection (MTP) not working

Jump to solution

Hi @GG50,

We are sorry for the inconvenience.

Please follow the below links to uninstall and reload the program. If issue persist please let us know the operating system of the computer. 

How to remove McAfee products from a PC that runs Windows

How to download and install McAfee consumer products

Thanks,
Karthikeyan J

View solution in original post

GG50
Level 7
Report Inappropriate Content
Message 3 of 3

Re: McAfee Total Protection (MTP) not working

Jump to solution

Thank You Karthikeyan J.   I did the uninstall and reinstall and all appears normal again.   Thank You for your swift and very helpful reply.    Have a great December!

Greg  (GG)

View solution in original post

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