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jkanel
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Malware got through Total Protection

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Hello,

I have Mcafee Total protection installed and recently had some malware go through it. It has hijacked my browser sometimes, and is especially active when I try to visit your site. 

I downloaded and ran your malware product that was available online and it came back with many suspicious files but no solution. Here is what it found. When I run a Mcafee scan nothing gets picked up. Please advise. Thanks, Jeff

MD5 SHA256 Location File Name Attribute Company Description Product Version File Version File Size Creation Date Modification Date Type Scan Error

 UNKNOWN ea7a569953bdd05287816fecc73a275c 26821f7b9d961dd8825fc837a9511c865351eabca010d28f5ebcd5d550c037fa C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.7.7162.0_x64__8wekyb3d8bbwe AudienceNetwork.winmd A  AudienceNetwork 1.0.0.0 1.0.0.0 17,408 07/21/2020 03:44 07/21/2020 03:44 Custom-Location 
 UNKNOWN 22e32f193bf1f54f17aa4972f7f38149 ad72b324b627522d41fcf3d2cbab4ea502d5e9f238722e1382a69ee14022c458 C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.7.7162.0_x64__8wekyb3d8bbwe Solitaire.winmd A     4,096 07/21/2020 03:44 07/21/2020 03:45 Custom-Location 
 UNKNOWN 55968252f081aa59d9e6971bf1a65600 216f29aa8386586cfaa63a719a9b4e28b4cf286c2d5734400cb33181b676307e C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13110.41006.0_x64__8wekyb3d8b... commsapps.winmd A     2,048 07/29/2020 02:17 07/29/2020 02:17 Custom-Location 
 UNKNOWN d452ba7d7533f0d33955171be7d9a622 b206b187c81daf048338905a12374da113b612df0708d9dfb6c9119616aa2aae C:\Program Files\WindowsApps\Microsoft.WindowsMaps_10.2005.1.0_x64__8wekyb3d8bbwe Maps.BackgroundTasks.winmd A  BackgroundTasks 10.2005.1.0 10.2005.1.0 7,680 07/23/2020 21:13 07/23/2020 21:13 Custom-Location 
 UNKNOWN 6280943797c08b526fee3f8439803e75 44b8554b6a94e8261f1af482adebe1144b5b2a41f5ab646df0ec3f77034f0390 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe PhoneCommunicationAppService.winmd A     109,568 07/24/2020 21:56 07/24/2020 21:56 Custom-Location 
 UNKNOWN 292a6337a8f20ceba6857c003deb625c b24c6086b81c955ae203f118dc33ad864e8a97f70e0c4b3ad5666ed1c8ebcdaf C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe ScreenMirroring.WinRT.winmd A     4,096 07/24/2020 21:56 07/24/2020 21:56 Custom-Location 
 UNKNOWN 68f437e9b7a65175ffef80b224585edc 8a373c6c90698672bc2c6414e7d3c493fc49b16a27f28f43e398aa9fc43204a9 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe YourPhone.AppCore.WinRT.winmd A     497,152 07/24/2020 21:56 07/24/2020 21:56 Custom-Location 
 UNKNOWN c89ad4674bfee41b9bab9e71fcca71e1 9564fdb27f4217734bbe9b59cf255af4d681b4ba39a764ee32a0ad9fca433d81 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe YourPhone.Calling.WinRT.winmd A     12,288 07/24/2020 21:56 07/24/2020 21:56 Custom-Location 
 UNKNOWN 76847bed9234a868fc364cc76cf48ad5 75b60406d5c4d8dc26e896d1c1bcbdd7bdc38b9480ea2b63ab5d0f72ba033f3e C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe YourPhone.FullTrustServer.winmd A     8,192 07/24/2020 21:56 07/24/2020 21:56 Custom-Location 
 UNKNOWN ea1aca05863bab90c5975bd51ba91ffc e2cab207c1f4307608b9a0415b3fad133ba0ff1aa289c5ff63de8626b28b543a C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe YourPhone.Photos.WinRT.winmd A     3,584 07/24/2020 21:56 07/24/2020 21:56 Custom-Location 
 UNKNOWN 221075fff1b06f9d64d142848e4b7e21 adf3710147514f607df1ae06b64c5fc651f27ce704fe65eb50720ae2f8ffad80 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe YourPhone.ShoulderTap.AppService.winmd A     2,560 07/24/2020 21:56 07/24/2020 21:56 Custom-Location 
 UNKNOWN aff73ec11f335c8efcfb344320456f76 eb305b817bbab17f575bf4b83adbef0e888eba5a95f47a1e1e033044695c3629 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe YourPhone.ViewModels.WinRT.winmd A     77,312 07/24/2020 21:56 07/24/2020 21:56 Custom-Location 
 UNKNOWN b1006a612df55f96f0a20e294d3e21f8 e5779bb5c5c9f26174668f6df899d3052c0483da282fb6c42c36416a80b68911 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe YourPhoneControls.winmd A     27,648 07/24/2020 21:56 07/24/2020 21:56 Custom-Location 
 UNKNOWN 623a4ebebd92982d88da6804d3566710 6bb540e9e89dc534ef965b4bc541751bd8fc7f1b2a839ee0924ef9956b3fe6b1 C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.7.7162.0_x64__8wekyb3d8bbwe VungleSDK.winmd A Vungle VungleSDK.win10 6.7.0 6.7.0.0 175,616 07/21/2020 03:44 07/21/2020 03:45 Custom-Location 

 

1 Solution

Accepted Solutions

Re: Malware got through Total Protection

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Hi @jkanel 

Please follow the steps in the below link that will help to troubleshoot the virus or malware issue in your computer:

What to do if you think that your computer has a virus

 

View solution in original post

1 Reply

Re: Malware got through Total Protection

Jump to solution

Hi @jkanel 

Please follow the steps in the below link that will help to troubleshoot the virus or malware issue in your computer:

What to do if you think that your computer has a virus

 

View solution in original post

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