After being a loyal Norton by Symantec customer for ages, totally disregarding McAfee as an option, I recently decided to try the flagship LiveSafe service. I've now used it for 30 days so I would like to provide some constructive and hopefully valuable feedback.
So let's start with the goods first.
What I like about LiveSafe is:
What I dislike about LiveSafe is:
As an overall, I love the LiveSafe product and do not intend to change it any time soon. I would love to see some improvements though.
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BorisV-
Thanks for taking the time to provide your feedback. I agree with most of your observations, and there are already some development plans moving in the direction of some of your recommendations! We appreciate your input...keep it coming.
Tracy Romine
Thanks for the review and thoughts. I have passed this onto a McAfee staffer who might be interested in reading this as he is involved in the program's features.
BorisV-
Thanks for taking the time to provide your feedback. I agree with most of your observations, and there are already some development plans moving in the direction of some of your recommendations! We appreciate your input...keep it coming.
Tracy Romine
The common language is one of the reasons I got so interested in McAfee, after I saw screenshots. I dumped more than a year of active subscription with Symantec to test LiveSafe and now I simply don’t want to uninstall it. It’s too comfy and nice.
The PC optimisation can be improved by adding start-up manager and disk defrag, that provides a UI for the built-in Windows tool. Both of these won’t require much of a development, but would allow for a more complete optimisation solution in Total Protection.
Vulnerability Scanner can be greatly improved by scanning Windows settings, such as Task Manager disabled in registry (many nasty programs do that), Windows Update turned off, checking the DNS and proxy settings, as sometimes threats modify that and add proxy scripts, etc. Any setting that lowers the security is a vulnerability and needs to be corrected.
Regards,
I would like to add one item to BorisV's assessment of LiveSafe. I have the product installed on all my devices, but I have encountered one issue that is a frustrating one for me.
I configured my scheduled scans to take place 4 days a week at 1AM, during a time when I am not at my PC's. Recently, I went out of town for a few days, so I powered down my PC's.
Today, when I turned on one of my PC's this afternoon, LiveSafe began a scheduled scan. Because this particular PC has a modest CPU and RAM, the scheduled scan SERIOUSLY degraded the performance of the PC, to the point where it was virtually impossible to get anything done.
When I tried to cancel the scan, LiveSafe appeared to ignore me, continuing to run. As a programmer and developer myself, I find this program behavior VERY annoying. If I click an event labeled "Cancel", I expect the process to STOP!!! After repeated attempts to get the scan to stop, I tried to get the scan to "Pause", hoping that if I could pause the scan, cancelling it would be easier. Eventually, I got the scan to cancel, but I wasted a LOT of time waiting for LiveSafe to respond to my requests.
Which leads me to another complaint: If I schedule my scans to take place at 1AM, I don't expect them to start up at 1PM, just because I booted up at that time. I appreciate that McAfee LiveSafe may detect that I missed one or more scheduled scans and wants to perform a scan to get me current, but LiveSafe should NOT default to starting a "missed" scheduled scan without asking me if I want to run such a scan, especially because the impact on a modest PC with large storage and many files can severely compromise my ability to get any work done.
SO...what can be done to:
1) make LiveSafe stop IMMEDIATELY when one clicks "Cancel" or "Pause", and
2) stop LiveSafe from immediately beginning "makeup" scans at startup if a PC has been powered down for many days and has missed one or more scheduled scans, and replace that process with one that alerts the user that scheduled scans have been missed and asks if the user wishes to start a scheduled scan process immediately to get current.
yes that seems to be a feature to catch up missed scans been that way for quite a while. Hopefully Tracey the manager a Mcafee employee will see this comment. Re ignoring the cancel will confirm myself.
Cancel worked 1st time for me allowed it to scan 2345files and get to 28%. Never seen it get stuck in a loop. Can you retry this cancel option.
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