Full scan issue on updated Total Protection

[Peacekeeper]

Setting up scheduled scan is in gear symbol. Choose scheduled scan. Check what the setting is.

[mrshvd3]

Scheduled Scan is OFF, as I set it to be.

[Madhan]

Hello @mrshvd3 

Sorry for the delayed response

This issue has been reported to our Engineering Team and they are working on it to find a solution. Please give us sometime, we will update once we have a fix rolled out.

Regards,
Madhan M

[mrshvd3]

Thank you for the updated information.  Much appreciated!

[Madhan · Accepted solution]

Hello @mrshvd3 

We are glad to inform you that issue has been fixed in the latest McAfee update 16.0.26.

Please run a Full Scan now. It should progress and scan the entire system. If you still have the problem. we recommend you to Update McAfee and check. You may also Uninstall and Reinstall McAfee if the issue still occurs even after updating.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

[Madhan · Accepted solution]

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

[mrshvd3 · Accepted solution]

Hello, Madhan!

You are absolutely right -- my full-scan problem has been corrected with today's update to 16.0.R26!  No need to uninstall/reinstall (which I didn't do anyway, once you mentioned that the issue was being referred for advanced attention; I did Custom Scans on my hard drive instead, which worked out well).  Thank you for getting back to me on this; I had already tried a full scan this afternoon, just to see if the new update fixed the problem (which it did!), then read your message to me.  It was very kind of you to let me know.

Regards,

mrshvd3