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vip
Level 7
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Message 1 of 3

AMSIExt.dll blocked. Will this affect my protection?

I'm playing a game named Conan Exiles on Steam which uses BattlEye.  On launching the game a BattlEye window with log appears stating (please see attached image).

BattlEyeBlockedAMSIExt_dll.png

[INFO] Blocked loading of file: "C:\Program Files\MfeAV\AMSIExt.dll

 

File Details (Please see image).

AMSIExt_dllVersion.png?

File Version is: 23.4.121.0

File Size: 604 KB

Will BattlEye blocking this dll affect my protection?

 

 

From the BattlEye FAQ (https://www.battleye.com/support/faq/)

My BE Launcher window shows “[INFO] Blocked loading of file: …” messages. What’s wrong and do I risk getting banned?

First of all, no, you won’t risk getting banned for any of these messages. They also don’t mean that BE is looking at files on your system that are unrelated to the game. If a file is blocked it means that the game process tried to load them, which is the reason BE is checking them.

If these messages don’t cause any issues with your game you can just ignore them (note that in-game kicks are not related to them). BE’s protection is quite strict, which might cause it to block certain files which are not essential for playing the game. In that case you don’t need to worry about any bad consequences such as getting banned.

Otherwise please check the following list of solutions:

Make sure that BEService.exe in your BE Service directory (usually “C:\Program Files (x86)\Common Files\BattlEye”) is not blocked by your firewall in any way.
Ensure that there is no d3d9.dll, dxgi.dll or dsound.dll file in your game directory. If there is one please remove/rename it.
Ensure that you have a legitimate copy of Windows. Pirated copies might no longer be supported by the latest BE version.
Check if your game directory’s file permissions are broken by doing the following: Right-click on your game directory (in Windows Explorer), select “Properties” and go to the “Security” tab. In the group/user list select the “SYSTEM” entry and check if it has full access. Otherwise click “Edit…” and grant the “SYSTEM” user full access.
Your system’s root certificates might be broken/corrupted. To fix them download and install the following update from Microsoft: http://support.microsoft.com/kb/2813430.
Check your system files for corruptions and possibly repair them by following these guides: http://support.microsoft.com/kb/929833 and http://support.microsoft.com/kb/947821.
Scan your system with up-to-date anti-virus and anti-malware software. Malware that modifies system or game files can cause such issues when BE is enabled.
Googling the name of the blocked file can help find out what is actually behind it. Sometimes BE might block malware/adware/PUP files, which can cause problems such as being unable to find or connect to servers in-game. We recommend Malwarebytes Anti-Malware for removing such software from your system.
Ensure that you don’t use any tweaked/custom versions of system files (including DirectX). Reinstall DirectX, see the following page for details: http://support.microsoft.com/kb/179113.
If you are sure that BE blocks legitimate files and that causes problems for your game (such as being unable to find servers) please contact us directly here.

 

 

Do I need to contact BattlEye to let them know they are blocking an anti virus file?

Thanks.

2 Replies
Magesh
Moderator
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Re: AMSIExt.dll blocked. Will this affect my protection?

Hi @vip 

WE are sorry for the inconvenience caused. As per your screenshot the log file appeared to block or restrict McAfee AV Cloud file. This will not affect your protection. Kindly let us know if you are able to play the game.Please check in Quarantine items in McAfee UI whether any files related the Battle Eye files are stored. 

Regards

Magesh J

vip
Level 7
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Message 3 of 3

Re: AMSIExt.dll blocked. Will this affect my protection?

Hi Magesh, 

I've just retried and this time nothing was blocked, I am able to play the game OK, I didn't try to play when the file was blocked.  There is nothing Battle Eye related in quarantine.

Thank you.

 

Vip

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