cancel
Showing results for 
Search instead for 
Did you mean: 
mack
Level 7
Report Inappropriate Content
Message 51 of 52

Re: Open Cloud Security malware has hijacked network computer

I am the original poster, and have managed to rid  said computer of this virus.  When it comes to registrys, ect. I am a total idiot, so I decided to work with what I knew. (I am the office manager of a small company with 6 computers on the network.)

When the virus would not let me into the control panel, I found that it would let me into the startup folder.  I began uninstalling and deleting from there.  That allowed me to get into the task manager and end all suspicious programs running.  There were 3 that did not say "Open Cloud", but when I ended them the Open Cloud icon disappeared from the task bar.  Once the Open Cloud icon was removed from the task bar I could get into Add/Remove Programs in the control panel.  I was able to uninstall from the control panel, and also uninstalled anything in add remove programs that had the infection date.  That was the only "giveaway" I could find for this virus; the infection date.

I then emptied the recycle bin, and have not seen any sign of Open Cloud since.  Not being Tec Saavy I am cringing writing this, as I am concerned someone might tell me that the thing is lurking in the background eating important information.  But so far, so good.

Highlighted
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 52 of 52

Re: Open Cloud Security malware has hijacked network computer

mack wrote:

I am the original poster, and have managed to rid  said computer of this virus.  When it comes to registrys, ect. I am a total idiot, so I decided to work with what I knew. (I am the office manager of a small company with 6 computers on the network.)

When the virus would not let me into the control panel, I found that it would let me into the startup folder.  I began uninstalling and deleting from there.  That allowed me to get into the task manager and end all suspicious programs running.  There were 3 that did not say "Open Cloud", but when I ended them the Open Cloud icon disappeared from the task bar.  Once the Open Cloud icon was removed from the task bar I could get into Add/Remove Programs in the control panel.  I was able to uninstall from the control panel, and also uninstalled anything in add remove programs that had the infection date.  That was the only "giveaway" I could find for this virus; the infection date.

I then emptied the recycle bin, and have not seen any sign of Open Cloud since.  Not being Tec Saavy I am cringing writing this, as I am concerned someone might tell me that the thing is lurking in the background eating important information.  But so far, so good.

That was a very sensible, methodical and logical way of going about ridding yourself of it.

If you want some independent expert opinion post a Hijackthis log on one of the following independent forums.  They may ask you to download various tools but they are completely trustworthy believe me.  HJT is a good way to start the ball rolling on analysis of whether or not your system is now clean.

DOWNLOAD HIJACKTHIS

Do not post Hijackthis logs here, we can't help you with those !

Post the logs at a specialist Forum:

AUMHA

BLEEPINGCOMPUTER

MAJOR GEEKS

MALWAREBYTES

MALWARE REMOVAL

SPYWAREHAMMER

SPYWARE INFO

WHATTHETECH

Be sure to read all the sticky announcements/instructions at the top of each malware forum!

Note to anyone reading this.   No security software, no matter what brand, will proof your machines against every infection out there.   There just isn't such a software on the market.   Keeping your system totally up to date, including any parts you don't use normally, prudent browsing and keeping a few extra anti-malware tools around and updated, just in case, is wise.    I'm not the first person to say this, it is a mantra on all anti-malware forums and websites.

For some extra tools check out 3rd Party Tools here: https://community.mcafee.com/docs/DOC-2168

When security software fails to detect something bad, if possible submit it immediately:  http://www.mcafee.com/us/mcafee-labs/resources/how-to-submit-sample.aspx or here: https://www.webimmune.net/

That way the company labs can start work quickly on including it in the detection list.    I know that isn't always possible in the more drastic cases.

.


Message was edited by: Ex_Brit on 06/10/11 11:40:58 EDT AM

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community