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Re: Open Cloud Security malware has hijacked network computer

Yes, extra.dat.  Not sure what to do with it but I'll look over the directions on your link. 

SamSwift
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Message 22 of 52

Re: Open Cloud Security malware has hijacked network computer

Weird - the autoresponse said 'here is your extra.dat, and please update your DATs' in the same response.  I've never seen the backend system do that before - have logged it with engineering.

Research are stil investigating the overall threat this side.

MoxieSue - when you say Stinger didn't work can you elaborate please? Did it not run or not detect? We update the content in it every working day so today's posting is worth a go.

Thanks,

Sam

Re: Open Cloud Security malware has hijacked network computer

It seemed to run yesterday, but it didn't detect anything wrong.

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Re: Open Cloud Security malware has hijacked network computer

I ran the stinger I just downloaded today (around noon EST), using the settings suggested (Smart Scan, not Full Scan).  It ran and said it found 19227 clean files, but doesn't say anything about detecting any viruses, trojans or variants.  I didn't try Fix to Scan, but since it didn't even see the Open Cloud Fake Alert I'm not sure it would do any good.

Now what?

Reliable Contributor exbrit
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Message 25 of 52

Re: Open Cloud Security malware has hijacked network computer

It's the FakeAlert Stinger you need and you have to download it freshly each time you use it to get the latest update.  http://www.mcafee.com/us/downloads/free-tools/fake-alert-stinger.aspx

Message was edited by: Ex_Brit on 04/10/11 3:35:14 EDT PM

Re: Open Cloud Security malware has hijacked network computer

I downloaded the new stinger today, around noon EST, and ran that.  Didn't work.

Reliable Contributor exbrit
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Message 27 of 52

Re: Open Cloud Security malware has hijacked network computer

moxiesue wrote:

I downloaded the new stinger today, around noon EST, and ran that.  Didn't work.

Did you set it to repair and not just report?

There is a removal guide on the web HERE and you should scroll down that page as the first links you see are adverts paying for the website.

Re: Open Cloud Security malware has hijacked network computer

Yes, I made sure the settings matched what was shown in the Fake Alert Stinger page, including the repair option.  I suppose it could have repaired something without telling me, although that would be odd.

I've downloaded Malwarebytes and will install and run shortly.   I decided to rerun the Stinger as a full scan instead of smart scan, and that is taking a whilte.

Reliable Contributor exbrit
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Message 29 of 52

Re: Open Cloud Security malware has hijacked network computer

Good idea.  By the way don't forget to update Malwarebytes before running.   Often the download link is stale dated.

Re: Open Cloud Security malware has hijacked network computer

Just a follow-up - between the Fake Alert Stinger, MalwareBytes and rKill I think I've eliminated the problem.  No more pop-ups and I'm able to run and update McAfee again.  I'll try updating McAfee and MalwareBytes again tonight and running them again just to be sure.

Edited to add: I'll look again for the files in the manual clean up document posted a few posts back.

Message was edited by: moxiesue on 10/5/11 11:28:26 AM CDT

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