A program called Smart Fortess 2012 has taken over my machine. Not only was it not detected by McAfee AV +, but the virus has also taken over the McAfee icon. When I clcik on the McAfee icon, Smart Fortress pops up instead,
Started in Safemode with the same results.
Can't find any info on the McAfee site by searching Smart Fortress, although there is plent out on the web.
Tried calling Customer Service. After 20 min, they confirmed that I'm infected (thanks McAfee for that one).
Anyone know how to remove/recover?
The Bleepingcomputer guide is usually pretty authoritative. I would go with that one. Kaspersky have put up a detailed list of all the files that this rogue AV creates (see HERE).
Excerpt from BleepingComputer :
No, you don't need to buy any program to accomplish this removal. Everything mentioned in the BleepingComputer guide is free, including Malwarebytes Free Version.
BleepingComputer is a respected and authoritative guide to malware removal, and Malwarebytes is an established and trusted outfit. You can keep Malwarebytes as a backup for occasional on-demand scans.
There are several difficulties while removing Smart Fortress 2012. First of all, it blocks launching oflegitimate applications, including anti-viruses, as well as Task Manager. Thisresults in your inability to remove it with the common software uninstall principles.
Try following this guide tobypass the blockage of Smart Fortress virus and then run McAfee s or Malwarebytes (free program) that can help you delete this malware from your PC.Message was edited by: irenecrow on 3/7/12 5:29:12 AM CST