i have used Mcafee and microsoft security suite and it keeps coming up with the trojan that it has to clear how do i get rid of it!!! help please
As a side note i have tried malware bytes and running from another user. now the system will not even go into safe mode to try anything else. And the restore points are not working ether. i guess my next choice is to take to computer and go to geek squad to remedy it
Moved this to Top Threats.
First thing to do in these situations is to not panic and immediately power off. Then boot into Safe Mode and try to initiate Sustem Restore to before it all started. See the last link in my signature below for some hints and software (see Stinger and Malwarebytes Free) that can be used to help.
That's odd, it doesn't usually do that. The malware scum that distribute these things must be refining it. Next time this happens, don't touch anything except your power off button. By clicking any key you activate it, so best not to touch anything or your keyboard or mouse.
See if this post helps: https://community.mcafee.com/thread/49659
I hope I understand it correctly
As you ran Malware bytes, executable files for the infections were removed
It’s seems some of the traces are still in the system which is showing as Trojan in your Security Scan
My suggestion is to kindly confirm by contacting Mcafee Virus Removal Department using the following link
Alternatively you can also wait for other mods to post here if they find any workaround
For a free alternative follow the Hijackthis routine outlined near the end of the last link in my signature below.. Note the logs do not belong here.