My girlfriend ran into this problem several months ago and after much research I was unable to turn up a fix. I zapped her system and reloaded everything (OEM software and other purchased software). After several hours of work go her back up and running, no more prolems. Last night the nightmare started again. I'm very frustraed and don't look forward to spending another day reloading her machine, but......if that's what it takes.
I read thru all these posts and found them helpful, however, am I correct in my understanding that McAfee cannot identify this malware or remove it?
I'm a McAfee user also and am a little concerned that my security software appears to have some gaps.
None of the anrtivirus applications on the market are any good for these things, you just have to be very careful where you surf and what you click on.
All is not lost and there is no need usually to go to allo the drastic step of formatting and reinstalling Windows.
As described above the steps should work.
I'll lay them out again here plus an additional tool.......
McAfee have a new tool to help fight malware & fake anti-malware pests which usually get past most antivirus applications. It's called GetSusp.
You have to go to the GetSusp Group to get the latest version and apparently they are now having a lot of success especially with all these new and prolific fake anti-malware threats.
Membership is not required. You can also find support for it in that group and provide feedback. The actual download is available HERE.
Please read this McAfee article: Required Reading - Home User Assistance, Malware Troubleshooting
If you can isolate the malware that isn't being detected you can try submitting it to McAfee Laboratories.
****You could also try scanning using the FREE version of THIS tool. Update it before running and let it remove anything it finds and reboot if it asks you to do so.
Thank you for your quick reply, I'll give this a shot and let you now how things work out. Great site!
OK, good luck. If no success let me know and we'll take it a step further. The reason why regular antivirus protection is not much good against these things is that it would have to be geared at such a bhigh detection level that it would more or less stop everything else, even the legitimate stuff, and that would make life difficult to say the least. That's why there are specialist tools for such occasions.
I was wondering if you could help me
First off i know nothing about computers sorry so can you take me through the steps slowly.
I have the same virus as the starter of this thread it wont let me get onto any programs. My friend told me that i should do a system restore i went through the steps he gave
me and when i attempted to do a system restore a box came up saying what would you like to use to open this program a list of programs such as internet explorer came up i tried all of these to no conclusion and i am now in desperate need of a cure as i need my computer back for imporant documents
Thanks any help would be much appreciated
You should try starting a System Restore in 'Safe Mode' which is reached by tapping F8 repeatedly while booting up.
Once in there go to Start > All Programs > Accessories
or go to Start > Run and type in rstrui.exe and click Enter.
Thanks for the reply i have tried that and the same thing has happened is there any other options
On a side note as i mentioned above
I dont know anything about computers but perhaps the virus has deleted the program that is required to perform a system restore?
Did you follow the removal instructions?
Please read the epitomal removal guide here: http://www.bleepingcomputer.com/virus-removal/remove-win-7-internet-security-201 1
Scroll down that page as the first links you see are all advertising which help pay for their guides and forums which are probably the best on the web.
Don't click the first thing you see.