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neilg
Level 7
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Message 11 of 73

Fake Alert Trojan - XP Home Security (Unregistered Version Please Register) HELP

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Conor,

Yes, Its all still coming up the same, doesnt seem to matter what I disable on start up, are we looking in the right place??

Screen shot attached from 2 minutes ago ....new screen.JPG

ConorD62
Level 12
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Message 12 of 73

Re: Fake Alert Trojan - XP Home Security (Unregistered Version Please Register) HELP

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Hi Neil,

Many thanks for the screen shot.

Msconfig is an .exe file,

Do you have Malwarebytes on your computer?

If so please do the following:

  • Start > Run (Search for run, if you are Vista/W7) > Malwarebytes (.exe if it doesn't work)

Thanks.

neilg
Level 7
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Message 13 of 73

Fake Alert Trojan - XP Home Security (Unregistered Version Please Register) HELP

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Conor,

I have run it about 5 times, yes I have it, but its not picking anything up that fixes it. Thats why I asked if it will not fix it if it is already open and running??

Apart from that do I have to go into the registry anywhere and find something??

This is really annoying now.... next step re-install XP.. Ouch!!

Thanks

ConorD62
Level 12
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Message 14 of 73

Re: Fake Alert Trojan - XP Home Security (Unregistered Version Please Register) HELP

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Hi,

Are you running the Malwarebytes scans in Safe Mode?

Please can you get me a screenshot of System Configuration in Safe Mode?

Thanks.


neilg
Level 7
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Message 15 of 73

Fake Alert Trojan - XP Home Security (Unregistered Version Please Register) HELP

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Yes, tried both Safe and Normal Mode,

Where do you need the System Configuration screen from,  I dont quite understand...

Thanks

ConorD62
Level 12
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Message 16 of 73

Re: Fake Alert Trojan - XP Home Security (Unregistered Version Please Register) HELP

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Hi,

Too see what items are reoccouring,

Do you know where the files are located, or do you not know?

Hmm, Do you have WinZip or WinRAR on your computer?

Thanks.


Fake Alert Trojan - XP Home Security (Unregistered Version Please Register) HELP

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I've also encountered this virus, any fixes. I've McAfee AV sw and have updated with latest definitions

Re: Fake Alert Trojan - XP Home Security (Unregistered Version Please Register) HELP

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I just joined this community, but I wanted to contact you since I noticed  you encounted the same issue I am having with my computer.  I contacted McAfee a few minutes ago for assitance but  they were not able to assist me with my issue.  As matter of fact, they suggested that I buy one of their products for $89.95.  I just don't know if it's worth it.  I don't know what else to do to fix this problem that I've been having for the last 5 days. 

I hope someone has a resolution for our problem. 

Thank you!

MC

Reliable Contributor Peacekeeper
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Message 19 of 73

Re: Fake Alert Trojan - XP Home Security (Unregistered Version Please Register) HELP

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First clean up all temp and internet temp files

If you think you have a virus infection on your PC do one or both of the following :

- Run the free Mcafee Stinger program from http://vil.nai.com/vil/stinger/ -

or

Download here latest version of getsusp https://community.mcafee.com/thread/32269

Before you use Getsusp, you should go to this document

https://community.mcafee.com/docs/DOC-1323

and download the PDF file explaining what Getsusp is and how it works, and this document

https://community.mcafee.com/docs/DOC-1761

which downloads the installation guide PDF document.

If you want a second/third opinion, or to be on the safe side, then you can do a scan with the free versions of these tools :

Malwarebytes and SuperAntiSpyware

If you already have Malwarebytes installed, the virus could be protecting itself against it. In that case, in order to get Malwarebytes running you'll need to rename the executable. Open theC:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file and double-click directly on the file to open the program. After updating the program, run a full system scan usingMalwarebytes.

Make sure both programs are updated to the latest versions before running them and let them clean anything they find. If they quarantine a file or fail to remove a file try to get a copy of itand send it to Mcafee using the virus submission path described here :

Send the file to mcafee labs at http://vil.nai.com/vil/submit-sample.aspx

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spc3rd
Level 10
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Message 20 of 73

Re: Fake Alert Trojan - XP Home Security (Unregistered Version Please Register) HELP

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I just had a similar experience earlier this evening, with screenshots looking very similar to yours.  The one difference is what I stated in a post I just made in this discussion forum, namely the dialog box that opened said "Microsoft Security 2011" in the upper left corner of the box.

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