My computer was infected with the FBI Moneypak virus about 6 days ago...I have been working with someone on another forum to help remove the virus but feel like I'm going in circles! I'm not sure if the virus is still there or not but virus scans are not detecting it and I am now able to sign into my computer without the Moneypak page popping up. However, ALL of my files (pictures, word docs, etc) have been converted to an internet explorer link so everytime I click it redirects me to internet explorer (mcafee will then block access to it as its unsafe). Last night I tried to change a word doc back to a word format and now ALL the files say they are a word document!! Please help!! I'm afraid I have lost access to all my files!! Should I take it in to a professional at this point??
Solved! Go to Solution.
Please try below steps and let me know if it works for you.. these are picked from other help forums- i would suggest you to reach out to other malware cleaning forums for any additional help.
Here's the most recent directions
Download decrypt_mblblock.exe to your desktop.
Well I don't know what the other forum suggested but the first thing to do when this sort of thing hits is touch nothing and do a hard power off. Then boot into Safe Mode and initiate System Restore to before it all started, hoping that SR was turned on in the first place.
We don't actually do malware removal here, but if you click the last link in my signature below and scroll down, there are a number of forums who specialize in that.
FYI no antivirus will catch these scams properly because of the way they work. You just have to be ultra careful these days and make sure you keep everything up to date and backed up.
Please try below steps and let me know if it works for you.. these are picked from other help forums- i would suggest you to reach out to other malware cleaning forums for any additional help.
Here's the most recent directions
Download decrypt_mblblock.exe to your desktop.
It worked! Thank you soooooo very much! I have been trying to figure this out for days!! I really appreciate your help!!
Glad it helped.. That tool was picked up from one of the support forums elsewhere.... we are not done yet though
Please follow below instructions :
Backup the Data on your machine(pictures,documents etc.. ONLY.. take care what you copy do not blindly copy paste folders)
Download the latest version of Getsusp from getsusp.mcafee.com and run on the machine ---> Zip the logs and attach in next reply
Ensure DATA is back up-
Download and run the latest version of Stinger tool from Stinger.mcafee.com.> run it allow it to delete all files it picks up(reason i asked to backup files)
After a reboot- Zip and attach the Stinger_Quarntine folder and attach as next reply..
OTHER USERS:
This solution might be limited to this particular variant of infection. Request others to refrain from running this tool unless requested by a forum helper to do so.
Message was edited by: vinod_r2 on 23/5/13 1:00:21 PM ISTVinod, thanks for the wonderful help.
Moved to the 'Top Threats' section in the hope it will help others with this particular malware.
Message was edited by: Ex_Brit on 23/05/13 6:48:39 EDT AMThe solution must be applied only post full removal of malware file...
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