You issue is still not clear for me. 1) If you are experiencing this issue in putty session then you may need to allow root permission using below command. Navigate to your TIE server console the run below command # vi /etc/ssh/sshd_config
2) If you are unable to login directly on TIE Server(VM Console) try as follow.
*Take TIE VM level backup - Reboot the machine, and while in the bootloader menu, click 'e' to edit the line, click 'e' again to edit the kernel line and append "init=/bin/bash", it should look something like:
- Press enter to apply the changes, then "b" to boot the system using this just modified line.
- System is in readline mode, you must execute the following command to make it writable:
# mount -o remount,rw /
- Then you can use the following command to reset the root password:
- Now you must make sure everything is in sync and just reboot the machine, use the following commands:
# reboot -f
- That's it, you should now be able to use the new root password.
Note: Strongly recommended to have TIE VM level backup before attempt above steps. (if possible ePO DB backup as per KB66616)
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