cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

TIE Failed to communicate with tie.gti.mcafee.com using Proxy

Jump to solution

Our ePO & TIE is not internet faced. So we created an ACL rule in web proxy to allow TIE server to communicate with tie.gti.mcafee.com. TIE is unable to contact GTI cloud, may be any configuration is missing on network configuration of TIE server.

If we tried to set our DNS under TIE network configuration then it reaching internal DNS to lookup tie.gti.mcafee.com URL -- result failed

If we tried to remove DNS entries under network configuration - By setting, IP, subnet & Default GW -- still it is failed.

please advise the steps to be configured on TIE server to reach GTI cloud via proxy ( our proxy is in DMZ - already 9090 port is in opened).

Thanks

1 Solution

Accepted Solutions
Highlighted

Re: TIE Failed to communicate with tie.gti.mcafee.com using Proxy

Jump to solution

There is a command to check connectivity between TIE & GTI cloud via proxy.

curl -kvx proxyip-add:9090 https://tie.gti.mcafee.com:443

This shows connection status, RSA_DES certificate details and communication status.

usually i tried to ping & nslookup.

I sent output of above command to platinum support to know the connection status. Received positive response from McAfee.

Also we can check on ePO console - reputation and GTI last communication.

my issue is resolved now.

View solution in original post

4 Replies
Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 5

Re: TIE Failed to communicate with tie.gti.mcafee.com using Proxy

Jump to solution

Hi ​,

have you excluded TIE from SSL interception?? We are using McAfee Webgateway for TIE internet connections without any troubles.

Cheers

Highlighted

Re: TIE Failed to communicate with tie.gti.mcafee.com using Proxy

Jump to solution

I solved a GTI communication issue opening all subnets of this article:

KB79640

Subnets change... so it's better to open all.

Highlighted

Re: TIE Failed to communicate with tie.gti.mcafee.com using Proxy

Jump to solution

There is a command to check connectivity between TIE & GTI cloud via proxy.

curl -kvx proxyip-add:9090 https://tie.gti.mcafee.com:443

This shows connection status, RSA_DES certificate details and communication status.

usually i tried to ping & nslookup.

I sent output of above command to platinum support to know the connection status. Received positive response from McAfee.

Also we can check on ePO console - reputation and GTI last communication.

my issue is resolved now.

View solution in original post

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 5 of 5

Re: TIE Failed to communicate with tie.gti.mcafee.com using Proxy

Jump to solution

Hello ​,

you may mark the whole thread as resolved. 🙂

Thanks

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community