cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
cheetah
Level 10
Report Inappropriate Content
Message 1 of 2

TIE Error Message - Communication

Jump to solution

Hello everybody.

From time to time I get the following error message:

Error message: The communication with the threat intelligence exchange server could not be established. Check the status of the TIE server, make sure that mcafee ePO is authorized to send the TIE Service Operation and Set TIE Enterprise reputation topics, and verify that the TIE server authorizes it to receive the mentioned issues is.


When I restart the ePO or my TIE, the error no longer exists.
Maybe someone already had this problem and can tell me the solution to it?

 

Think i´ve found the solution:

https://kc.mcafee.com/agent/index?page=content&id=KB88519&actp=null&viewlocale=en_US&showDraft=false...

1 Solution

Accepted Solutions
aravikum McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: TIE Error Message - Communication

Jump to solution

Issue: The TIE Reputations page in ePO occasionally shows the following message when searching for Files or Certificates:

 
Unable to communicate with Threat Intelligence Exchange server. Check status of the Tie Server, verify that ePO is authorized to Send 'Tie Service Operation' Topics and 'Tie Set Enterprise Reputation' Topics and verify that Tie Server is authorized to Receive the above Topics.
 
Explanation-
 

This error message likely occurs after the TIE Server is restarted, or if the appliance rebooted, but before the DXL Broker TTL has expired.

If you restart the TIE Server multiple times in quick succession, you can expect this error once for each server restart.

For example, if you restart the TIE Server three times in the span of an hour, expect this error message to occur three times, with the fourth search attempt succeeding.

If the Broker TTL has expired before a search is performed, this error does not occur.

 

Was my reply helpful?


If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

View solution in original post

1 Reply
aravikum McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: TIE Error Message - Communication

Jump to solution

Issue: The TIE Reputations page in ePO occasionally shows the following message when searching for Files or Certificates:

 
Unable to communicate with Threat Intelligence Exchange server. Check status of the Tie Server, verify that ePO is authorized to Send 'Tie Service Operation' Topics and 'Tie Set Enterprise Reputation' Topics and verify that Tie Server is authorized to Receive the above Topics.
 
Explanation-
 

This error message likely occurs after the TIE Server is restarted, or if the appliance rebooted, but before the DXL Broker TTL has expired.

If you restart the TIE Server multiple times in quick succession, you can expect this error once for each server restart.

For example, if you restart the TIE Server three times in the span of an hour, expect this error message to occur three times, with the fourth search attempt succeeding.

If the Broker TTL has expired before a search is performed, this error does not occur.

 

Was my reply helpful?


If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

View solution in original post

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community