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TIE Confuse Message box

Hi all , yesterday I install at home a Brand new epo with tie server for personal testing, everithing Works like a charm, bu today at office I try to make the same with another new ePO 5.3 and a new OVA for TIE.

The result was this error.

What happens?

I must to say that I ran all the connections basic test (ping, nslookup, telnet, And I was able to check TIE as a new server)

tie server error.png

10 Replies
VriendP
Level 7
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Message 2 of 11

Re: TIE Confuse Message box

Did you add a registered server (type: Database) for the TIE Server?

In addition, this article may be helpful as well:

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Re: TIE Confuse Message box

Yes of course I registered TIE as a database server succesfully. and my isntall was according  always the doc that you post , step by step !!

thanks you for your reply!

VriendP
Level 7
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Message 4 of 11

Re: TIE Confuse Message box

What if you test the database server from the registered server page, what does it say?

Re: TIE Confuse Message box

The database connection was tested successfully.

VriendP
Level 7
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Message 6 of 11

Re: TIE Confuse Message box

That shouldn't happen. Can you check what the orion.log file says when you get that error? It's in the ePO install dir under Server\Logs\

Re: TIE Confuse Message box

Its funny the orion log says that network is unrachable... Thanks man for your help!

BUt as I says the telnet connection was success and ping success...

I m lost?

016-09-15 13:55:04,877 WARN  [http-bio-8443-exec-18] table.TableUIUtil  - Invalid sort property for data source tie.file.search.rt.filter.file.reputation. List of columns does not contain column ''
2016-09-15 13:55:05,111 ERROR [http-bio-8443-exec-18] impl.TieServerDxlCommunicatorImpl  - Error received from tieserver:SocketException: Network is unreachable Error Code is :0
2016-09-15 13:55:05,111 ERROR [http-bio-8443-exec-18] impl.TieServerBaseCommunicatorImpl  - Error received for Topic:/mcafee/service/tie/file/search from tieserver:SocketException: Network is unreachable

VriendP
Level 7
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Message 8 of 11

Re: TIE Confuse Message box

It's strange, since you can successfully test the connection. Maybe someone else has an idea. Otherwise I would log a ticket with support.

tkinkead
Level 12
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Message 9 of 11

Re: TIE Confuse Message box

I think that the TIE Reputations page is not loaded over the Registered Server connection, but rather through DXL.  Make sure the DXL broker is running and that ePO is successfully connecting to it (check the DXL topology).  You will need to have the ePO DXL extension installed, as well.

Re: TIE Confuse Message box

tkinkead, of course I have trhe DXL running and visible from ePO... sorry man but this kind of answers does not help at all.

😛

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