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McAfee Detects our app as threat

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Hello, as part of ShipHero I'm the main developer of a Desktop client app which prints shipping labels, it mainly consist of an Electron App with some native modules for detecting printers and USB devices. With our latest update, some customers had been reporting that is been detected by the antivirus as (ATP/Suspect!6c23cdc03ef9).

 

Our setup URL: 

What we can do for avoding this?

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Reliable Contributor vnaidu
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Re: McAfee Detects our app as threat

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@nahuelveron 

The best way to deal with this sort of issue is to raise a service request with McAfee, because this could certainly be a false positive detection. McAfee could suggest you tuning your policies or provide you with a negative DAT based on the configuration and the policies in place.

I hope your issue is resolved soon.

Cheers!!!!

Venu
2 Replies
Reliable Contributor vnaidu
Reliable Contributor
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Message 2 of 3

Re: McAfee Detects our app as threat

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@nahuelveron 

The best way to deal with this sort of issue is to raise a service request with McAfee, because this could certainly be a false positive detection. McAfee could suggest you tuning your policies or provide you with a negative DAT based on the configuration and the policies in place.

I hope your issue is resolved soon.

Cheers!!!!

Venu

Re: McAfee Detects our app as threat

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Thanks, so basically we're not users of McAfee but a customers who uses our app is, I'll forward him this information so he can take actions, thanks!

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