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Mer.exe is not a valid Win32 application

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I downloaded MER Tool 4.3.0.185 from the Products Page. When I run it on the following system an error shows up saying "Mer.exe is not a valid Win32 application" (see screenshot attached. This also happened for EPR Tool on this particular machine. These tools work on other machines.

System:

Windows XP Embedded SP3 32-bit 2GB RAM

 

How can I go about solving this issue?

 

Thank you.

Regards,

Kyle

1 Solution

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AdithyanT
McAfee Employee
McAfee Employee
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Message 2 of 5

Re: Mer.exe is not a valid Win32 application

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Hi @User69985425,

Thank you or your post.

I am afraid both MER and EPR are unsupported on Windows XP machines.

Reference:

Supported platforms for WebMER (Web Minimum Escalation Requirements tool) / ePO-MER

https://kc.mcafee.com/corporate/index?page=content&id=KB69396

Hence, we will not be able to run these tools on Win Xp endpoints.

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If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

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4 Replies
AdithyanT
McAfee Employee
McAfee Employee
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Message 2 of 5

Re: Mer.exe is not a valid Win32 application

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Hi @User69985425,

Thank you or your post.

I am afraid both MER and EPR are unsupported on Windows XP machines.

Reference:

Supported platforms for WebMER (Web Minimum Escalation Requirements tool) / ePO-MER

https://kc.mcafee.com/corporate/index?page=content&id=KB69396

Hence, we will not be able to run these tools on Win Xp endpoints.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

View solution in original post

Re: Mer.exe is not a valid Win32 application

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Thank you AdithyanT.

Thank you for the reply.

So how can we manually collect logs from a computer when opening a McAfee support ticket?

Thank you
Regards,
Kyle
AdithyanT
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 5

Re: Mer.exe is not a valid Win32 application

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Hi @User69985425 ,

In these cases, we would need specific data to ensure we still ahve the information w need despite being not able to use MER. Support should be able to guide you on the required data collection depending on the issue.

May I know what is the issue reported here?

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

Re: Mer.exe is not a valid Win32 application

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You can close the thread.

 

Thank you

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