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tamaracomas1
Level 7

Instalación Incompleta - Imposible instalar tras dos días haciendo pruebas

Buenas noches,

Tras desintalar McAfee LiveSafe, me es imposible instalar McAfee Live Security del cual he comprado una suscripción para 3 años. Tengo Windows 10 64 bits y suficiente espacio en disco, el equipo esta actualizado al máximo. He probado también ha desactivar las ventanas emergentes, el firewall, no tengo ningun otro antivirus instalado.

2017-12-07 21_37_12-Sistema de instalación de software de McAfee para particulares.png

Se queda siempre en el 82%,en la pantalla que adjunto arriba.

El error me lleva al siguiente articulo:

Antivirus Software and Internet Security For Your PC or Mac | McAfee

Del cual he seguido todos los pasos:

Paso 1: Ejecutar McAfee Virtual Technician (MVT)  HECHO, da bastantes errores qu eno es posible solucionarlos automaticamente

Paso 2: Ejecutar Pre-Install Tool HECHO - Da todo OK

Paso 3: Descargar y ejecutar la herramienta de desinstalación McAfee Consumer Product Removal (MCPR) - HECHO, limpieza finalizada.

Opcional: Compruebe y elimine cualquier malware sospechoso - HECHO, no encuentra ningun malware

Adjunto fallos, que da el MVT

MVT Information
MVT Version:8.2.0.335

System Information

Operating System:Windows 10 (Build 14393)
Service Pack:Service Pack 0.0
Language:0c0a
Internet Explorer Version:11.1770
Internet Explorer Language:es
System Drive Type:NTFS
Physical Memory Available:1221424
Physical Memory Total:2097151
Virtual Memory Available:2229204
Virtual Memory Total:5378128
System Architecture:Intel64 Family 6 Model 78 Stepping 3Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Date Time:12/07/2017 21:09:07
Time Zone:GMT +01:00

Product Details
Product Name:SecurityCenter
Product Version:16.5
Language:en-us
Partner:McAfee
Health Check Details
Registry1 Registry key(s) incorrect
Expected Registry Value not Present
Expected : present
Existing : not present
Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC ReleaseName
File81 file(s) incorrect
Expected File not Present
File: C:\Program Files\mcafee\msc\CultureChangeHandler.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\CultureLookUpHandler.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\CSPEnrollmentHandler.dll
Expected File not Present
File: C:\Program Files\mcafee.com\agent\mcupdate.exe
Expected File not Present
File: C:\Program Files\mcafee.com\agent\mcagent.exe
Expected File not Present
File: C:\Program Files\mcafee\msc\mcagent.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mccontextust.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcdbmgr.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcgsshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcinfo.exe
Expected File not Present
File: C:\Program Files\mcafee\msc\mcinstru.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcinstru.exe
Expected File not Present
File: C:\Program Files\mcafee\msc\mciptshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mclogshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mclwapi.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcmispps.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcmschlp.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcmscins.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcmscshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcmscui.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcmscver.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcoemres.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcprlres.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcprsshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcsniepl64.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcsvrcnt.exe
Expected File not Present
File: C:\Program Files\mcafee\msc\mcsync.exe
Expected File not Present
File: C:\Program Files\mcafee\msc\mcuihost.exe
Expected File not Present
File: C:\Program Files\mcafee\msc\mcuinshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcupdshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcupdui.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcvsshld.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mispreg.exe
Expected File not Present
File: C:\Program Files\mcafee\msc\mscalertplugin.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mscinres.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mscjsres.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mscuild.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\npmcsnffpl64.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\oemui.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\oemuild.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\rprtshm.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\tsktcshm.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\alertmgr.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\langsel.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcbrwsr2.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcpltalt.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcpltcmd.exe
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcrtmui.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcsystraymgr.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcuicfg.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcuifw.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\platformservicefw.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\platjsres.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\platlres.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\sqlite3.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\msm\mcprograminfotsk.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\msm\mcsmpui.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\msm\mcsmtfwk.exe
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\msm\mcsmtstr.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\msm\mcsmttsk.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcsvchost\logcntrl.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcsvchost\mcshins.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcsvchost\mcsvhost.exe
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\mcsvchost\mcsvhver.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\core\mccoreps.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\core\mcevtbrk.dll
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Platform\core\mchost.exe
Expected File not Present
File: C:\Program Files (x86)\mcafee\msc\mchlp32.exe
Expected File not Present
File: C:\Program Files (x86)\mcafee\msc\mcsniepl.dll
Expected File not Present
File: C:\Program Files (x86)\mcafee\msc\npmcsnffpl.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\mcbootdelaystartsvc.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\McPersPlugin.dll
Expected File not Present
File: C:\Program Files (x86)\Common Files\mcafee\platform\coreps.dll
Expected File not Present
File: C:\Program Files (x86)\Common Files\mcafee\platform\mcbr3264.dll
Expected File not Present
File: C:\Program Files (x86)\Common Files\mcafee\platform\mispps.dll
Expected File not Present
File: C:\Program Files (x86)\Common Files\mcafee\platform\platformservicefwps.dll
Expected File not Present
File: C:\Program Files (x86)\Common Files\mcafee\platform\submgr.dll
Expected File not Present
File: C:\Program Files\mcafee\msc\MSCCSPHandler.dll
Process2 process(s) incorrect
Expected process not running
Expected : running
Existing : not running
C:\Program Files\Common Files\McAfee\MMSSHost\MMSSHost.exe
Expected process not running
Expected : running
Existing : not running
C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
ServiceOK
COM59 component(s) incorrect
Expected COM Component not Present
Component Name: PSFactoryBuffer {683c7ea1-3a4b-4764-a8e6-768c4f38bba6} C:\Program Files\Common Files\mcafee\platform\mispps.dll
Expected COM Component not Present
Component Name: McPlatformServiceFramework Class {3bac5bdd-fca1-4e2f-9062-6693e80016d8} C:\Program Files\Common Files\mcafee\platform\platformservicefw.dll
Expected COM Component not Present
Component Name: McSubMgr Class {9be8d7b2-329c-442a-a4ac-aba9d7572602} C:\Program Files (x86)\Common Files\mcafee\platform\mcbr3264.dll
Expected COM Component not Present
Component Name: McInternetProtocolRoot Class {3ef5086b-5478-4598-a054-786c45d75692} C:\Program Files\mcafee\msc\mcsniepl.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {6c92090b-807d-4473-8607-27a4449bfa74} C:\Program Files\mcafee\msc\mcsniepl.dll
Expected COM Component not Present
Component Name: CoMcTelemetryAPIShm Class {05c25b6f-5fc4-4e03-a330-f0f205fb2e9d} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: CoMcAboutInfoCShim Class {071345b6-580f-47e5-a454-a76e9817cd8d} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: McAfee Event Registration {11b6414a-7285-46ba-968e-1ad21c982109} C:\Program Files\Common Files\McAfee\Platform\core\mcevtbrk.dll
Expected COM Component not Present
Component Name: ProtectionUIManager Class {209500fc-6b45-4693-8871-6296c4843751} C:\Program Files\mcafee.com\agent\mcagent.exe
Expected COM Component not Present
Component Name: McAfee VirusScan ActiveShield {211eba3a-ea5a-496b-a021-5c6beb365e4c} C:\Program Files\mcafee.com\agent\mcagent.exe
Expected COM Component not Present
Component Name: McAfee Event Broker {26016851-6ab3-449c-917f-198a8fb4fae3} C:\Program Files\Common Files\McAfee\Platform\core\mcevtbrk.dll
Expected COM Component not Present
Component Name: McHistoryAndLogs Class {2670e39b-ad89-451f-8220-dd8fc72e74d6} C:\Program Files\mcafee\msc\mclogshm.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {2c026d52-3200-44ef-a616-c6437a53ae45} C:\Program Files\mcafee\msc\mcgsshm.dll
Expected COM Component not Present
Component Name: IMcUIConfigMgr Class {2cf7c0ed-0bc8-4ca5-ab2e-798e15d6eddb} C:\Program Files\Common Files\McAfee\Platform\mcuicfg.dll
Expected COM Component not Present
Component Name: CUninstallCustomization Class {3c6b7ab4-14f6-49fa-93b2-536a7374c83a} C:\Program Files\mcafee\msc\mccontextust.dll
Expected COM Component not Present
Component Name: McUpdateSettings Class {3ed11e13-ab3a-49a1-b29e-b33853f6cb4a} C:\Program Files\mcafee\msc\mcupdshm.dll
Expected COM Component not Present
Component Name: McSMProvider Class {495dc25f-9ede-47b4-968d-445a91b5c73e} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {4d13ae0b-ccce-49ac-bb17-7bc48ddd7aa8} C:\Program Files\mcafee\msc\mcdbmgr.dll
Expected COM Component not Present
Component Name: McEventDatabaseManager Class {4d8e7afe-514c-40eb-bbcb-ed0806f2e47e} C:\Program Files\mcafee\msc\mcdbmgr.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {4f8c7a2c-c891-400c-b4d7-a04d08cef024} C:\Program Files\Common Files\McAfee\Platform\alertmgr.dll
Expected COM Component not Present
Component Name: CoMcTOC Class {4fe2b7c8-ac9d-473c-a227-528f96cf0a88} C:\Program Files\mcafee\msc\tsktcshm.dll
Expected COM Component not Present
Component Name: CoMcServerContent Class {524ffca8-ce5c-4d65-a78f-716d1a403b1e} "C:\Program Files\mcafee\msc\mcsvrcnt.exe"
Expected COM Component not Present
Component Name: CompReg Class {5268cca1-1270-4b04-b155-bd0753440278} C:\Program Files\Common Files\McAfee\Platform\mcuicfg.dll
Expected COM Component not Present
Component Name: CoMcSecurityCenter Class {57249f09-6c95-43d5-977c-301ebaf7f3f5} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: CoMcMSCMiscellaneous Class {5744bad0-cb1d-43db-90bd-1d2778cb0ad8} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: McLogDatabaseManager Class {5a40054f-2ebb-41bd-8a94-38c91aafbc43} C:\Program Files\mcafee\msc\mcdbmgr.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {5c95c8f6-b4b4-47e7-9241-ecb5fa0a2c91} C:\Program Files\mcafee\msc\mccontextust.dll
Expected COM Component not Present
Component Name: CoMcApplicationRegistration Class {61b085e5-356c-4fed-beff-ac6be240b548} C:\Program Files\mcafee\msc\mcregobj\12,0,607,0\mcregobj.dll
Expected COM Component not Present
Component Name: CoMcReport Class {678babbe-fe1a-40a6-bb51-dfbf5f902e02} C:\Program Files\mcafee\msc\rprtshm.dll
Expected COM Component not Present
Component Name: CoMcUpdateUI Class {6dfc2d17-579d-4c1c-93b7-b05b7dccd766} C:\Program Files\mcafee.com\agent\mcagent.exe
Expected COM Component not Present
Component Name: McMscHelper Class {72fa3944-c398-4300-bfaf-00f83a7f1b3e} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: McDspRegistry Class {78efc69b-fd0e-4f47-90d6-2fad478c468d} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: CoMcCategories Class {7b3be4b3-1aca-40a1-b056-e01874b94975} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {80ad3138-435c-499b-a71f-7f129960e6f7} C:\Program Files\mcafee\msc\mcprsshm.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {89b3dcd8-9450-49da-bfa4-7f9a6ed3b9a5} C:\Program Files\Common Files\McAfee\Platform\msm\mcsmtstr.dll
Expected COM Component not Present
Component Name: CoMcProviderRegistration Class {89ca5f54-b963-4092-873a-afe498746367} C:\Program Files\mcafee\msc\mcregobj\12,0,607,0\mcregobj.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {95159ed8-48a3-4e84-9c75-550675f1f47f} C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
Expected COM Component not Present
Component Name: CoMcIPTMgr Class {9bb86057-19a1-49bb-a522-d4ce0af55767} C:\Program Files\mcafee\msc\mciptshm.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {9efce8d1-f3e0-460e-b301-0c08c95c1843} C:\Program Files\Common Files\McAfee\Platform\mcuicfg.dll
Expected COM Component not Present
Component Name: McPersonalization Class {a557a096-4da4-4e32-b863-bafd39eeb367} C:\Program Files\mcafee\msc\mcprsshm.dll
Expected COM Component not Present
Component Name: McDspDatabaseMgr Class {a8c5e344-038d-46d8-8b41-aed5c5bc9905} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: CMcSvcHostVer Class {a95b959f-64a9-43e4-a874-c8a77905854a} C:\Program Files\Common Files\McAfee\Platform\mcsvchost\mcsvhver.dll
Expected COM Component not Present
Component Name: CoMcMscCShim Class {ad6e7abf-e06f-4ff6-b734-d04f22dae042} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: CoMcInfoviz Class {b7d66a11-7233-4e29-a3b7-9d359344ed5b} C:\Program Files\mcafee\msc\mcmscshm.dll
Expected COM Component not Present
Component Name: McGensettings Class {bf1a6196-0201-41ff-9024-ebdca65a2d85} C:\Program Files\mcafee\msc\mcgsshm.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {c8c3a940-ee0e-4bfd-a151-e31a7f05f866} C:\Program Files\Common Files\McAfee\Platform\mcsvchost\mcsvhver.dll
Expected COM Component not Present
Component Name: McCtxFrmWrk Class {cca9efd3-29ed-430a-ba6d-e6bbff0a60c2} C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {d38b2a0a-d751-4795-8cac-dbce8ef7d103} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: McDspFileSystem Class {d8736336-1be6-4b07-82ed-76995ce281de} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: McAfee Version {db112051-bfd7-4d32-ad3b-df797f55a870} C:\Program Files\Common Files\McAfee\Platform\core\mcevtbrk.dll
Expected COM Component not Present
Component Name: McMscHelper Class {df659ff1-a244-4d36-9f84-75bb2d03eb2e} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: PSFactoryBuffer {e0827905-82d3-4566-aba1-c67e4447f27e} C:\Program Files\Common Files\McAfee\Platform\mcsystraymgr.dll
Expected COM Component not Present
Component Name: McAfee Agent {e0ec0f2b-773d-4dd7-be6c-7d85d6aa6269} C:\Program Files\mcafee.com\agent\mcagent.exe
Expected COM Component not Present
Component Name: ManageOem Class {e66d03f6-c1cf-4d8c-997c-fae8763375f6} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: McDspSystemInfo Class {eedac291-85bc-488f-92df-ba392d4ac6de} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
Expected COM Component not Present
Component Name: SessionMgr Class {f01e4065-20d6-4c86-9076-468afb1b4156} C:\Program Files\mcafee.com\agent\mcagent.exe
Expected COM Component not Present
Component Name: CoMcLogTemplateRegistration Class {f2e467dc-4c6d-497c-a629-796b8cbf7275} C:\Program Files\mcafee\msc\mcregobj\12,0,607,0\mcregobj.dll
Expected COM Component not Present
Component Name: CoMcTaskScheduler Class {f5ddf629-fac9-4aa5-9bff-eda5ff8026ab} C:\Program Files\mcafee\msc\tsktcshm.dll
Expected COM Component not Present
Component Name: McUninstaller Class {f6f390db-9953-497b-b2f8-9f9b7c8a1b1c} C:\Program Files\mcafee\msc\mcuinshm.dll
Top Issues2 Top Issue(s)
Top Issue: McSurrogateHelperClass not registered
KB URL:
Top Issue: Mcpltsvc not running
KB URL:
SYSTEMOK


¿Podeis echarme una mano por favor? Creo que ya he intentado instalarlo más de 20 veces.

Gracias,

3 RESPUESTAS
Moderator
Moderator

Re: Instalación Incompleta - Imposible instalar tras dos días haciendo pruebas

Hola,

Como puedo ententer su incidencia se trata de un problema técnico. Por favor, contáctese con el soporte en linea

para que puedan los técnicos revisar su caso. Abajo le indico los teléfonos.

España: 901-120-175
Argentina: 0800-666-1067
Bolivia: 800-100-668
Chile: 800-646-589
Colombia: 01 800 518 1006
México: 01-800-123-3264
Perú: 800-53893
Venezuela: 0-800-100-8650

Para conectarse en el chat tiene que acceder la página -  

https://service.mcafee.com/webcenter/portal/cp/home/contact  y elegir su país desde el menú desplegable que aparece

en la esquina derecha arriba de la página del soporte. Si su país no figura entre las opciones, por favor, eliga

este que está más cerca.

Atentamente,
Soporte de McAfee

Re: Instalación Incompleta - Imposible instalar tras dos días haciendo pruebas

Amigo me gustaria saber si lograste corregir el problema ya que me esta pasando exactamente lo mismo y ya nose que hacer, me siento desesperado 

Re: Instalación Incompleta - Imposible instalar tras dos días haciendo pruebas

Amigo me gustaria saber si lograste corregir el problema ya que me esta pasando exactamente lo mismo y ya nose que hacer, me siento desesperado