cancel
Showing results for 
Search instead for 
Did you mean: 
eric67
Level 7

Unable to install SAE 3.5.0 Patch 1 with EPO 4.6

Last year I had troubles installing 3.5.0 and it got installed only on a few number of clients.

After that EPO was upgraded to 4.6.0 and clients too. VSE to 8.8.0 Patch 2/3 and so on.

I'm trying to upgrade clients to 3.5.0 patch 1 and install SAE on all the clients. Everything I've been trying up to now has failed.

I run MVT on the clients and the only missing thing is SAE 3.5.0 Patch 1.

SAE_350_Patch1_Full_Install_ML.zip is checked into repository

SAELICeX_35_118.zip

SAEeX_350_Patch1_ML.zip are both installed as extensions

Tried to add then removed patch1 package (SAE_350_Patch1_ML.zip), nothing changes

Tried to add then removed old sae packages/hotfixes and help files, nothing changes

On windows 7 64 bit I get

[Line 1906:  RunScript dwRet = C:\ProgramData\McAfee\Common Framework\Current\SITEADV_3500\Install\0409\SiteAdvisorInst-3.5.0.573.2.McS, ScriptMain]->

2013-02-14 12:27:49.998          E          #6756          CmdPrsr            Parse error line 41 column 9:  expected TEMP or TMP or WINDOWS or SYSTEM or SYSTEMDRIVE or USER or ALLUSERS or PROGRAM_FILES or PROGRAM_FILES_COMMON or DESKTOP or MYDOCUMENTS or COMMON_DOCUMENTS or STARTMENU or COMMON_STARTMENU or STARTUP or COMMON_STARTUP or CURRENT_SCRIPT or APPDIR or WINDIR or SYSTEMROOT

KB73814 is useless (I don't have "program*.*" or "common*.*" files neither in %systemdrive% or in %programfiles%"

On XP just the same it fails both in the install script and in the update scripts:

[Main thread]->

2013-02-20 11:44:41.048          E          #2512          SessMgr           [SessionManager::runScript:C:\Documents and Settings\All Users\Dati applicazioni\McAfee\Common Framework\InstallMain.McS]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [Executing section ScriptMain]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [Call]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [Executing section InstallAllProducts]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [LoopIf]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [Executing section InstallProduct]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [CallIf]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [Executing section ContinueProductInstallation]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [CallIf]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [Executing section ScriptInstall]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [Call]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [Executing section RunInstallScript]->

2013-02-20 11:44:41.048          E          #2512          ScrptExe           [Line 1910:  RunScript dwRet = C:\Documents and Settings\All Users\Dati applicazioni\McAfee\Common Framework\Current\SITEADV_3500\Install\0000\SiteAdvisorInst-3.5.0.724.7.McS, ScriptMain]->

2013-02-20 11:44:41.048          E          #2512          CmdPrsr            Parse error line 41 column 9:  expected TEMP or TMP or WINDOWS or SYSTEM or SYSTEMDRIVE or USER or ALLUSERS or PROGRAM_FILES or PROGRAM_FILES_COMMON or DESKTOP or MYDOCUMENTS or COMMON_DOCUMENTS or STARTMENU or COMMON_STARTMENU or STARTUP or COMMON_STARTUP or CURRENT_SCRIPT or APPDIR or WINDIR or SYSTEMROOT

2013-02-20 11:44:41.095          E          #2512          UpdatePlugin          Error trace:

2013-02-20 11:44:41.095          E          #2512          Thread           [Main thread]->

2013-02-20 11:44:41.095          E          #2512          SessMgr           [SessionManager::runScript:C:\Documents and Settings\All Users\Dati applicazioni\McAfee\Common Framework\InstallMain.McS]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Executing section ScriptMain]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Call]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Executing section InstallAllProducts]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [LoopIf]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Executing section InstallProduct]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [CallIf]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Executing section ContinueProductInstallation]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [CallIf]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Executing section ScriptInstall]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Call]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Executing section RunInstallScript]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Line 1910:  RunScript dwRet = C:\Documents and Settings\All Users\Dati applicazioni\McAfee\Common Framework\Current\SITEADV_3500\Install\0000\SiteAdvisorInst-3.5.0.724.7.McS, ScriptMain]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Executing section ScriptMain]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Call]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Executing section InstallSAE]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Call]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Executing section InstallProduct]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Call]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [Executing section TurnOffSAEHardening]->

2013-02-20 11:44:41.095          E          #2512          ScrptExe           [LoadModule]->

2013-02-20 11:44:41.095          E          #2512          UpdatePlugin            QI:failed on McAfeePointProduct Update Plugin Interface:{68D0CBC4-DEC0-47eb-A681-FCC427E97275}

2013-02-20 12:04:12.641          E          #3896          ScrptExe          Error trace:

2013-02-20 12:04:12.641          E          #3896          Thread           [Main thread]->

2013-02-20 12:04:12.641          E          #3896          SessMgr           [SessionManager::runScript:C:\Documents and Settings\All Users\Dati applicazioni\McAfee\Common Framework\UpdateMain.McS]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section ScriptMain]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [CallIf]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section StartUpdateProcess]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Call]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section DetectInstalledProductsAndUpdate]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Call]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section GetDetectionScripts]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Call]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section FindAndExecuteDetectionScripts]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [LoopIf]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section EnumerateThroughProductIDList]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [LoopIf]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section EnumerateThroughFile]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Call]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section ExecuteDetectionScript]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Line 599:  RunScript dwRet = C:\Documents and Settings\All Users\Dati applicazioni\McAfee\Common Framework\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section ScriptMain]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [LoopIf]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section EnumerateThroughProducts]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Call]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section DoesProductNeedUpdate]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [CallIf]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section SetInstalledVersionsUsingRegistry]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Call]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [Executing section SetInstalledVersions]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe           [GetProductInfo]->

2013-02-20 12:04:12.641          E          #3896          ScrptExe            Failed to get the product information.  Setting usingEarlyRelDats to FALSE

2013-02-20 12:07:40.420          E          #1676          CmdPrsr          Error trace:

2013-02-20 12:07:40.420          E          #1676          Thread           [Main thread]->

2013-02-20 12:07:40.420          E          #1676          SessMgr           [SessionManager::runScript:C:\Documents and Settings\All Users\Dati applicazioni\McAfee\Common Framework\UpdateMain.McS]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section ScriptMain]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [CallIf]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section StartUpdateProcess]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Call]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section DetectInstalledProductsAndUpdate]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Call]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section GetDetectionScripts]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Call]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section FindAndExecuteDetectionScripts]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [LoopIf]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section EnumerateThroughProductIDList]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [LoopIf]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section EnumerateThroughFile]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Call]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section ExecuteDetectionScript]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Line 599:  RunScript dwRet = C:\Documents and Settings\All Users\Dati applicazioni\McAfee\Common Framework\Current\SITEADV_3500\SiteAdvisorDet-3.5.0.724.7.McS, ScriptMain]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section ScriptMain]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [CallIf]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section UpdatePointProduct]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [LoopIf]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section GetMainCatalogLanguagePackageGroup]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Call]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section GetProductInformation]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [CallIf]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Executing section RunInstallScript]->

2013-02-20 12:07:40.420          E          #1676          ScrptExe           [Line 1511:  RunScript dwRet = C:\Documents and Settings\All Users\Dati applicazioni\McAfee\Common Framework\Current\SITEADV_3500\ServicePack\0000\SiteAdvisorInst-3.5.0.724.7.McS, ScriptMain]->

2013-02-20 12:07:40.420          E          #1676          CmdPrsr            Parse error line 41 column 9:  expected TEMP or TMP or WINDOWS or SYSTEM or SYSTEMDRIVE or USER or ALLUSERS or PROGRAM_FILES or PROGRAM_FILES_COMMON or DESKTOP or MYDOCUMENTS or COMMON_DOCUMENTS or STARTMENU or COMMON_STARTMENU or STARTUP or COMMON_STARTUP or CURRENT_SCRIPT or APPDIR or WINDIR or SYSTEMROOT

2013-02-20 12:07:40.654          E          #1676          UpdatePlugin          Error trace:

Any help will be really appreciated.

Thx

0 Kudos
2 Replies
ta11
Level 8

Re: Unable to install SAE 3.5.0 Patch 1 with EPO 4.6

Hi, how did you solve the problem? I have the same problem with SAE 3.5 P2.

rgds

Taavi

0 Kudos
eric67
Level 7

Re: Unable to install SAE 3.5.0 Patch 1 with EPO 4.6

The problem was not solved on 4.6

We migrated to EPO 5.1.1 on September. Now it works.

Sorry

Eric

0 Kudos