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Former Member
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Message 1 of 9

Trusted Source ticketing system?

Hello All,

     Is the TrustedSource ticketing system required?  I submitted a ticket for review and it automatically brought me to a page for email notifications.  Is this required?  Or can this page be closed and my submission still be reviewed?

Thanks

8 Replies
catdaddy
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Message 2 of 9

Re: Trusted Source ticketing system?

Follow these instructions

I,m sorry, that link is for the Consumer,s side. There is a different one for Corporate.

​ Could you assist this user please in submitting a Site?

Cliff
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Message 3 of 9

Re: Trusted Source ticketing system?

I understand the submission process.  I dont understand the ticketing system process.

I submitted the URL, then I was immediately brought to this site.

Is this required for my submission to be reviewed?  In other words, can I just close this window?

catdaddy
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Message 4 of 9

Re: Trusted Source ticketing system?

Successfully moved from McAfee WebAdvisor (formerly SiteAdvisor) to SiteAdvisor Enterprise  > Discussions

For better assistance and better exposure.

Cliff
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catdaddy
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Message 5 of 9

Re: Trusted Source ticketing system?

Please refer to this discussion.

It may be that you submit through sites@mcafee.com

Cliff
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Message 6 of 9

Re: Trusted Source ticketing system?

Im sorry, No that doesnt address my concern.

I want to submit tickets through trustedsource.org, like normal.

OK, So, Step 1, Check Trusted Source, to see if there is a category associated. 

If not, then Step 2, fill out required information, then submit.

Step 3, Fill out required Email notification fields.

The next page is what I call into question.  After I have done Steps 1 and 2, is Step 3 required for my category submission to be reviewed by McAfee?

Lets say, I submit www.whatever.com for review.  In this scenario, I dont particularly care for any type of notifications on what was done with this site on McAfee's end.  I trust you, you will do whats required.  You dont need to notify me of any of it.

This is a great feature, dont get me wrong.  All I am saying is that I dont care for a notification on every single site I submit.

catdaddy
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Message 7 of 9

Re: Trusted Source ticketing system?

I understand, However I am only a Moderator from the Consumer Products side of the equation. I will try to ping someone else most knowledgeable on your behalf with Site Advisor Enterprise'

​  Could you please assist this individual?

Cliff
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Message 8 of 9

Re: Trusted Source ticketing system?

Thank you for your quick replies, it is really appreciate.

catdaddy
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Message 9 of 9

Re: Trusted Source ticketing system?

Glad that I was somewhat helpful. Hopefully someone with more knowledge of Corporate will pick up this thread and add to the discussion.

All the best

CD

Cliff
McAfee Volunteer
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