As you had posted in the Business General Support area I moved this to SiteAdvisor Enterprise assuming you are a business product user, if not please advise.
Until someone comes along here there are a few FAQ;s HERE or check your site and follow up by selecting SiteAdvisor or SiteAdvisor Enterprise in the drop-down menu HERE and if you need to contact SiteAdvisor it's firstname.lastname@example.org .
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