edit: Hopefully now its in the right section
With a quick search I couldnt find an answer for this problem.
I work in technical support and a clients got Site Advisor enterprise plus installed on her computer and I cant get rid of it when trying to install a different virus protection sw.
I used the usual mcafee removal tool which removed the siteadvisor and whatnot, but the registry keys persist and theres alot of em. No folders or any files on the computer remain of the software but those keys are still in the way of installing the new software. I cannot use an hour of my clients time erasing every single key by hand so is there a specific keygroup the installation looks for when determining if there's a previous conflicting program on the computer? Or is there any other way of removing all those specific keys safely with a 3rd party program? cleaners such as ccleaner and easyclean didnt help.
Would it help to install normal siteadvisor again on the comp and then use it's own uninstaller or will the uninstaller find the enterprise keys in the registry at all?
Thanks in advance!
What removal tool did you use? SAE can only be uninstalled using the deployment task from ePO or if the SAE policy is set to show the program in add remove programs you can uninstall it from add remove programs.
If you can reinstall SAE, I would then try to use an ePO deployment task to remove it.