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kimberlynnh
Level 9

SiteAdvisor 3.5.0.573 - "Error Retrieving SiteAdvisor Information"

Hi,

Yesterday at 1:30pm our users noticed that McAfee SiteAdvisor was not working. The information box is orange and the balloon message is "Error Retrieving SiteAdvisor Information".  Testing results: internet access ok, SiteAdvisor server availability had a red x

At 2:30 the siteAdvisor box was green but searches were not being rated.  Testing results: internet access ok, SiteAdvisor server availability ok, may be a proxy server problem. We do not use a proxy server.

At 4:30 the ratings re-appeared.

Today at 8:15am - again orange

at 9:45 - all working.

We do not use a proxy server.

We are only 50 users on a T1.

One user was doing a large download - 3+GB but we've done large downloads before without a problem.

The much larger group of users at another site did not have this problem.

There was nothing on the SiteAdvisor site indicating a problem or maintenance.

Anyone ever experience this? Any ideas what causes it?

Thank you!

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