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cybercop
Level 9

Site Advisor Outlook Web Access - Keyboard Freezes

Currently seeing Keyboard freezes (or at least considerable stroke delays) with SiteAdvisor Enterprise 3.5.0 .1364 whenever anyone tries to log in to Microsoft Outlook Web Access. As soon as I remove SAE, problem goes away. Anyone any ideas?

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rsharma3
Level 8

Re: Site Advisor Outlook Web Access - Keyboard Freezes

Hi ,

Do you have any other McAfee product installed on the box ?

Can you please share the browser detail in which issue reproducible?

Is this reproducible in other browser as well ?

Can you please perform following steps to see if SAE is the root cause of it.

Test 1 :

1. Add OWA URL in allow list on SAE ePO policy

2. Enforce policy on client and see if it resolves issue

Test 2 : ( if issue still reproducible after test #1 )

1.  On ePO policy disable both browser and non browser based email policy.

2.  Enforce policy on client

3.  Now validate the issue

if both #1 and #2 doesn't resolved issue then I need memory for dump of process taken during freeze to investigate it further.

Thanks,

Rajendra

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