Showing results for 
Show  only  | Search instead for 
Did you mean: 

Site Advisor Outlook Web Access - Keyboard Freezes

Currently seeing Keyboard freezes (or at least considerable stroke delays) with SiteAdvisor Enterprise 3.5.0 .1364 whenever anyone tries to log in to Microsoft Outlook Web Access. As soon as I remove SAE, problem goes away. Anyone any ideas?

1 Reply

Re: Site Advisor Outlook Web Access - Keyboard Freezes

Hi ,

Do you have any other McAfee product installed on the box ?

Can you please share the browser detail in which issue reproducible?

Is this reproducible in other browser as well ?

Can you please perform following steps to see if SAE is the root cause of it.

Test 1 :

1. Add OWA URL in allow list on SAE ePO policy

2. Enforce policy on client and see if it resolves issue

Test 2 : ( if issue still reproducible after test #1 )

1.  On ePO policy disable both browser and non browser based email policy.

2.  Enforce policy on client

3.  Now validate the issue

if both #1 and #2 doesn't resolved issue then I need memory for dump of process taken during freeze to investigate it further.



You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community