SAE IE 11 Crash

[Former Member]

Hello all,

We are running Win 7 and IE 11 with VSE 8.8 and SAE 3.5.0.1204 and we are suddenly experiencing this error:

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17280, time stamp: 0x53f262ac

Faulting module name: McIEPlg.dll, version: 3.5.0.1204, time stamp: 0x53183118

Exception code: 0xc0000005

Fault offset: 0x00033328

Faulting process id: 0x2e1c

Faulting application start time: 0x01cfd70953ee66ba

Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Faulting module path: C:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\McIEPlg.dll

Report Id: 4a5c5e3a-42fd-11e4-9201-005056c00008

It crashes the current tab.

Thanks

[Former Member]

Having the exact same issue, on all of our machines, also having the issue, of the IE 11 loosing focus while typing.

[Former Member]

Yes for example typing in the search box in Google, the cursor will jump and you will have to place the cursor back into the search box and carry on typing.

[Former Member]

exactly, according to the latest patch description, this is supposed to make the product compatible with IE 11, but it doesn't.

[Former Member · Accepted solution]

Hi Allan,

We had the exact same issue and to solve the problem. We did the following per McAfee support's recommendation:

Go to policy cataglog for SiteAdvisor Enterprise Plus 3.5.0 > Enable/Disable

Deselect the enabled checkbox for "SiteAdvisor toolbar"

And this will hide the SAE toolbar but, it would still be functional and this would solve the crashig issue with IE11.

HTH

V

[Former Member]

Venksei,

That appears to have fixed the issue, I've tested on several machines, I'm just interested in how you temporarily disable SiteAdvisor without the toolbar?

[Former Member]

Hi there,

To disable SiteAdvisor via ePO, go to SiteAdvisor Enterprise Plus 3.5.0 > Enable/Disable > Under "SiteAdvisor policy enforcement" uncheck the box for "Enable"

HTH

[Former Member]

venksel,

We have tried this in our environment and it seems to have worked for all devices aside from a Surface Pro 2.

Do you have any suggestions as to why this may be happening? I checked in ePO and moved them within our Devices in our Organization pool. I also have made sure that the latest policies have been updated and enforced on the client workstations.

They (3 total so far) are Windows 8.1 Enterprise x64.

Thanks!

[Former Member]

I tried doing that and it works for most of my machines but there are still some machines on which it is not working.Sometimes on some of my machines toolbar is getting disabled and is then getting enabled again causing the crash issue to flare up.I tried resetting IE and restarting the SAE services to force the policy enforcement thing but even that didnt work.

Any suggestions.

[Former Member]

On the machines with the crash issue, could you update them to SAE 3.5 patch 5 and let us know if the issue still persists.

SAE 3.5 Patch 5 was released 25 July'16 and should be available via your grant id for download and in ePO software manager.