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sushilsin
Level 7

Legitimate SMTP IP removal from McAfee Threat Intelligence

Dear Team,

I'm writing here because I did not get any response from form McAfee, Inc  - Threat Feedback.

Our main smtp send server is marked as a High Risk and some messages are not delivered to recipients with error: "554 Transaction Failed".

Smtp server ip are 61.246.59.28 & 61.246.59.29

Domain associated with airtel.com.

I have checked:

* Static Public IP address (it is not a dynamic IP address)

* DNS -  MX records

* DNS -  SPF records

* ISP DNS - reverse PTR records

and it is correct.

Best Regards,

Sushil Singh

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5 Replies
exbrit
Level 21

Re: Legitimate SMTP IP removal from McAfee Threat Intelligence

Moved to SAE as this has to do with them and Trusted Source - Moderator

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sushilsin
Level 7

Re: Legitimate SMTP IP removal from McAfee Threat Intelligence

Hi,

Please let me know how should i approach SAE and Trusted Source - Moderator for removal of the Email False Positive IP address.

Regards,

Sushil

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exbrit
Level 21

Re: Re: Legitimate SMTP IP removal from McAfee Threat Intelligence

You misunderstood, I am a forum Moderator and only came here to move the post to where I thought it would receive better support.  Also I am only cognizant of the Consumer side of McAfee.

This is what I usually give to consumers who are asking: 

Volunteer Moderator

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frank_enser
Level 12

Re: Legitimate SMTP IP removal from McAfee Threat Intelligence

Hi,

try to sign up for a TrustedSource account, so you can track your ticket request.

Regards,

Frank

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Artfulbodger
Level 13

Re: Legitimate SMTP IP removal from McAfee Threat Intelligence

Hi

I have checked with Trusted Source and all the report show minimal:

http://www.mcafee.com/threat-intelligence/domain/default.aspx?domain=airtel.com

http://www.mcafee.com/threat-intelligence/ip/default.aspx?ip=61.246.59.28

http://www.mcafee.com/threat-intelligence/ip/default.aspx?ip=61.246.59.29

Could you confirm if your issue has been resolved and if so please 'mark as answer' so other can benifit from your question.

Regards

Rich

Volunteer Moderator

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