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pierce
Level 13
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Message 1 of 20

Issue installing Site Advisor 3.5 P1 'unable to find the specified section'

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Has anyone else had this issue with the new version of site advisor?

Just tested on a Windows 7 64 bit machine, upgrading from 3.5 failed. uninstalling 3.5 and re-installing 3.5P1 failed.

XP straight install no prior version, failed.

siteadvis.png

All i see in the event log is it trying to run a script and then getting the error 'Unable to find the specified section' then reports a success and closes the task out.

thanks,

Pierce

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eponiko
Level 8
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Message 17 of 20

Re: Issue installing Site Advisor 3.5 P1 'unable to find the specified section'

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looks like macfee have fixed their issue. downloaded the file again today, 300kb file size difference. from what i can see the original

had no digital sig. Clients are now updating freely.

View solution in original post

19 Replies
pierce
Level 13
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Message 2 of 20

Re: Issue installing Site Advisor 3.5 P1 'unable to find the specified section'

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Just to add and i checked and those .McS files are in the folder, and installing the site advisor standalone works.

beachya
Level 7
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Message 3 of 20

Re: Issue installing Site Advisor 3.5 P1 'unable to find the specified section'

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I am having the same issue.  Logged a call to McAfee and have gotten no where.

pierce
Level 13
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Message 4 of 20

Re: Issue installing Site Advisor 3.5 P1 'unable to find the specified section'

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Glad its not just me then! I tried via the software center and uploading the files directly, neither worked.

I have a platinum case open as well since yesterday but no response yet. will post back here if I get anything. Is your ePO 4.6.1 as well by any chance?

pierce
Level 13
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Message 5 of 20

Re: Issue installing Site Advisor 3.5 P1 'unable to find the specified section'

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Just to add to the fun, if i send an update task for users with site advisor 3.5 it updates them to 3.5 Patch 1 without issue.

Must just be an issue in the installer package.

beachya
Level 7
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Message 6 of 20

Re: Issue installing Site Advisor 3.5 P1 'unable to find the specified section'

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No, we are using 4.6.0.  Did you deploy the new VirusScan also?  Are you having issues with that?

pierce
Level 13
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Message 7 of 20

Re: Issue installing Site Advisor 3.5 P1 'unable to find the specified section'

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I'm keeping well away from VSE for at least a month to make sure its not going to break anything. 🙂 I have learnt from my mistakes!

Just testing site advisor at the moment as its only testing in my org on less than 20 machines.

muho
Level 7
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Message 8 of 20

Re: Issue installing Site Advisor 3.5 P1 'unable to find the specified section'

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Has anyone got the popup (McAfee Agent Updater)  regarding that a restart of the computer is needed to complete the update of McAfee Site Advisor?

pierce
Level 13
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Message 9 of 20

Re: Issue installing Site Advisor 3.5 P1 'unable to find the specified section'

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Nope, but I have that disabled in my policy so thats to be expected in this case.

muho
Level 7
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Message 10 of 20

Re: Issue installing Site Advisor 3.5 P1 'unable to find the specified section'

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OK,  what have you disabled?  and in which policy?

I don't want the popup to popup, I want it to be silent if it's possible.

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