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vagner
Level 7

Error installing siteadvisor 3.5.0.1121

I have an environment with ePO 5.1, and various versions of SiteAdvisor, like 3.0, 3.5.0.573, 3.5.0.724 and 3.5.0.1121.

  But the task to install the latest version 3.5.0.1121 accuses error and does not install in the epo agent log only records that failure in the installation but does not accuse code error.

  Ja recreated the task but still does not install on the existing nor the seasons removed via ePO task versions.

  I need a help, where can I find the logs and tell me the reason for the error.

  I just have a log in the windos SAE_3.5.0_Setup.log which is

and it appears:

roperty(S): TempFolder = C:\Windows\TEMP\

Property(S): BLDVERSION = 3.5.0.573

Property(S): AFFID = 533

Property(S): DISPLAYVERSION = 3.5.0

Property(S): SecureCustomProperties = ##ID_STRING12##;SAETOPS_OLDERFOUND;SAETOPS_NEWERFOUND;OLDERFOUND;NEWERFOUND;SAEFOUND;SAETOPSFOUND

Property(S): REBOOT = R

Property(S): MsiHiddenProperties = HIDDENPASS

Property(S): LICENSE_PATH = SOFTWARE\McAfee\SiteAdvisor Enterprise

Property(S): MSIRESTARTMANAGERCONTROL = Disable

Property(S): ISReleaseFlags = Main,CMA

Property(S): MsiLogFileLocation = C:\Windows\TEMP\McAfeeLogs\SAE_3.5.0_Setup.log

Property(S): SAE_TYPE = CMA

Property(S): ARPSYSTEMCOMPONENT = 1

Property(S): RemoteAdminTS = 1

Property(S): System16Folder = C:\Windows\system\

Property(S): PRODUCTLANGUAGE = 0

Property(S): Privileged = 1

Property(S): WindowsVolume = C:\

Property(S): MsiNTProductType = 1

Property(S): ServicePackLevelMinor = 0

Property(S): ServicePackLevel = 1

Property(S): WindowsBuild = 7601

Property(S): VersionMsi = 5.00

Property(S): VersionDatabase = 200

Property(S): MsiSystemRebootPending = 1

Property(S): CLIENTPROCESSID = 5172

Property(S): CLIENTUILEVEL = 3

Property(S): CURRENTDIRECTORY = C:\Program Files\McAfee\SiteAdvisor Enterprise

Property(S): TRANSFORMS = C:\Windows\Installer\{C44506FC-B846-4782-AC2B-8C30236CE075}\1046.MST

Property(S): USERNAME = (XXXXXX )

Property(S): PackageCode = {C6EDD0AB-1A54-496D-A9BE-CEB8C5295CA5}

Property(S): ProductToBeRegistered = 1

Property(S): ProductState = 5

Property(S): SETUPEXEDIR = C:\Windows\TEMP\3_5_0_573_2

MSI (s) (A4:70) [11:00:24:672]: Note: 1: 1729

MSI (s) (A4:70) [11:00:24:672]: Transforming table Error.

MSI (s) (A4:70) [11:00:24:673]: Transforming table Error.

MSI (s) (A4:70) [11:00:24:674]: Produto: McAfee SiteAdvisor Enterprise -- Configuration failed.

MSI (s) (A4:70) [11:00:24:674]: O Windows Installer reconfigurou o produto. Nome do Produto: McAfee SiteAdvisor Enterprise. Versão do Produto: 3.5.00000. Idioma do Produto: 1046. Fabricante: McAfee, Inc.. Status de erro ou êxito da reconfiguração: 1603.

MSI (s) (A4:70) [11:00:24:675]: Attempting to delete file C:\Windows\Installer\5dd9ad.mst

MSI (s) (A4:70) [11:00:24:676]: Deferring clean up of packages/files, if any exist

MSI (s) (A4:70) [11:00:24:676]: Attempting to delete file C:\Windows\Installer\5dd9ad.mst

MSI (s) (A4:70) [11:00:24:676]: Unable to delete the file outside of the engine. LastError = 2

MSI (s) (A4:70) [11:00:24:676]: MainEngineThread is returning 1603

MSI (s) (A4:4C) [11:00:24:676]: No System Restore sequence number for this installation.

=== Log parado: 07/04/2014  11:00:24 ===

MSI (s) (A4:4C) [11:00:24:677]: User policy value 'DisableRollback' is 0

MSI (s) (A4:4C) [11:00:24:677]: Machine policy value 'DisableRollback' is 0

MSI (s) (A4:4C) [11:00:24:677]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (A4:4C) [11:00:24:678]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (A4:4C) [11:00:24:678]: Restoring environment variables

MSI (s) (A4:4C) [11:00:24:679]: Destroying RemoteAPI object.

MSI (s) (A4:1C) [11:00:24:679]: Custom Action Manager thread ending.

MSI (c) (34:44) [11:00:24:680]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (34:44) [11:00:24:681]: MainEngineThread is returning 1603

=== Verbose logging stopped: 07/04/2014  11:00:24 ===

help

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3 Replies
k3tg
Level 14

Re: Error installing siteadvisor 3.5.0.1121

This link should be able to address your concerns

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Hayton
Level 18

Re: Error installing siteadvisor 3.5.0.1121

Not, perhaps, on this occasion. The product is SiteAdvisor Enterprise and the question is, where are the logs stored. I'm moving this to the Business SAE section (Business / Endpoint Security / SiteAdvisor Enterprise / Discussions), where I hope someone will be able to provide the answer.

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k3tg
Level 14

Re: Error installing siteadvisor 3.5.0.1121

Thanks Hayton.....I read the thread but I did not notice the Where Is The Logs stored question

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