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Reinstall

My Total Protection wouldn't update, so I uninstalled it. Now I can't reinstall it. After multiple tries, it always stops at 41%. I used the Preinstall tool and the Uninstall tool. Nothing works.

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Reliable Contributor
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Message 2 of 4

Re: Reinstall

hello,

for doing a reinstall you could use this article;

https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_...

normal way i use myself is ;

1 use Windows programs and features in Control Panel to remove McAfee Livesafe and Webadvisor. reboot the computer

2 download and run MCPR the removal tool  to clean up most of the remaining fiiles and registry entries. (you can download from above page)

when done do again a reboot.

3. update Windows itself before doing a new install of mcafee and reboot.

4. download the new mcafee installer from your account and proceed with the new installation.

normal the pre-install tool is not needed

hopefully this will fix it.

if not i would suggest to contact live support at;

https://service.mcafee.com

at the middle of the page you can click for contact and a new page will appear ect.

best to do at office hours on workingdays to contact by chat or phone

greetings

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Re: Reinstall

Thank you so much for the help, but it didn't work.

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Reliable Contributor
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Message 4 of 4

Re: Reinstall

hello,

thank you for your answer.

sorry to hear that my suggestion could not solve your problem.

i would suggest you contact mcafee live support.

you can visit this link; https://service.mcafee.com

go to the middle of the site and on the right side there you can click on contact support.

a new page will open where you can click for technical support ect.

best is on working days during office hours for chat or phone assistance.

greetings

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