cancel
Showing results for 
Search instead for 
Did you mean: 

Mcafee Support

Jump to solution

I am at my wits end. I have logged three queries with the Mcafee support, both technical and accounts and all that I have recieved are automated responses. Where can I go next to resolve a license issue? My hard drive crashed and  I can not uninstall one of my license instances to reinstall on a new PC which I bough due to the age of the chrashed one.

Jan Opperman

Pretoria, SA

1 Solution

Accepted Solutions
Highlighted
jaymfe
Level 12
Report Inappropriate Content
Message 4 of 5

Re: Mcafee Support

Jump to solution
4 Replies
Dinz
Level 16
Report Inappropriate Content
Message 2 of 5

Re: Mcafee Support

Jump to solution

Hi there,

If I understand right, you need to deactivate one license so that it may be installed on the new PC. If so please follow the instructions here : http://service.mcafee.com/faqdocument.aspx?id=TS10099

Regards,

Re: Mcafee Support

Jump to solution

Hi Dinesh. I am unable to uninstall the license due the the PC hard drive being faulty. I need for Mcafee to deactivate the one license so that I can install it on my new PC.

Ps. The link that you have sent tells me "The Document ID you entered was not recognized in our system."

Highlighted
jaymfe
Level 12
Report Inappropriate Content
Message 4 of 5

Re: Mcafee Support

Jump to solution

Re: Mcafee Support

Jump to solution

Hi there. This worked like a charm.

You are a star!

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community