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BobH44
Level 7
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Message 1 of 7

McAfee Virtual Technician can not find my mcafee product .

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I have a couple of questions anbot McAfee Virtual technician .

I can install mcafee virtual technician and it updates fine , but on running it,

it scans my pc and then the results say that mcafee virtual technician can not find any

mcafee product on my pc . I have uninstalled MVT and reinstalled it several times, with the same

pc  scan results.

I have also called mcafee phone support and the tech was able to remote access my pc, and after poking around on my pc for over an hour,

was not able to correct the problem or find out why either.

My questions are,

Will mcafee virtual techinican work on Windows 7 Pro 64 bit system ? 

Is their a 64 bit  specific download of mcafee virtual techinican to Windows 7 64 bit ? If so where can I locate it for install ?.

My PC OS is Windows 7 Pro 64 Bit

Browser is Internet Explorer 8 ( default settings)

all windows updates current

McAfee Internet Security 2010 ( current version )

No other security software installed on my pc .

I have uninstalled & re installed my mcafee internet security & MVT twice,

using the mcafee removal and cleaup tool .

I also have uninstalled windows 7 once and formated my disk, and reinstall a clean

OS of windows 7 Pro 64 Bit , and even on a clean install have reinstalled mcafee internet security ,

when installing mcafee virtual techinican ......it failed to find my mcafee product.

Any Help or advice ?

Thank you .

1 Solution

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Re: McAfee Virtual Technician can not find my mcafee product .

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Hi Bob,

Thanks for posting details.

MVT do not support Affid 773 yet. However, it does not mean that you do not have McAfee products installed.

This particular message (attached screenshot) is shown when MVT finds products with unsupported Affid's.

Thanks

Raghavendra

6 Replies
Dinz
Level 16
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Message 2 of 7

Re: McAfee Virtual Technician can not find my mcafee product .

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Hi BobH44,

Please provide us the following information,

McAfee security package : Total protection/Internet security/Antivirus plus

Click on About and let know : Aff id (found below security center)

How was McAfee installed : through a cd/ from online account ?

A screen shot of MVT reporting : No McAfee product found.

Regards,

Dinesh K

McAfee Online Community Moderator

Re: McAfee Virtual Technician can not find my mcafee product .

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Hi Bob,

Also please attach, %appdata%\McAfee\Supportability\MVTLogs\Results\result.xml

Thanks

Raghavendra

BobH44
Level 7
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Message 4 of 7

Re: McAfee Virtual Technician can not find my mcafee product .

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I have searched my computer and can not find the MVT  file you requested . Capture.PNG

My Mcafee software is

McAfee Security Center

Version 10.5

Build 10.5.221

AFFID  773

Mcafee Virus Scan

Version 14.5

Build 14.5.130

Dat version 6228.0000

McAfee Personal Firewall

Version 11.5

Build 11.5.141

Installed from my McAfee online account using The McAfee Download Manager Self Extractor .

I ran install as administrator on both the download manager and for install of MVT .

Regards,

Bob

Re: McAfee Virtual Technician can not find my mcafee product .

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Hi Bob,

Thanks for posting details.

MVT do not support Affid 773 yet. However, it does not mean that you do not have McAfee products installed.

This particular message (attached screenshot) is shown when MVT finds products with unsupported Affid's.

Thanks

Raghavendra

BobH44
Level 7
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Message 6 of 7

Re: McAfee Virtual Technician can not find my mcafee product .

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Hi Raghavendra,

Thank you for your help .

I wonder when McAfee will fix this so that it is supported ? .....Seems to me that McAfee should have checked compatability when they

released version 6 last November ...... I also wonder why the McAfee tech support person did not know that it was not supported, when

he was working on this problem ......

Thank you again for the assist .

  Regards,

Bob

Message was edited by: BobH44 on 1/17/11 3:42:15 PM CST

Re: McAfee Virtual Technician can not find my mcafee product .

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Hi Bob,

Just wanted to let you know that MVT now supports Facebook Affid 773. 

Please rerun MVT and it should update itself and do a healthcheck of the McAfee product. 

Thanks.

lakshmi