cancel
Showing results for 
Search instead for 
Did you mean: 
Berra5
Level 9
Report Inappropriate Content
Message 1 of 8

MVT problem

Jump to solution

I have win 8, Installd McAfee antiVirus plus( Have used MCPR)

I got 10 problems with MVT

Se attach file

MVT: 45425020

Expected File not Present

File: c:\program files (x86)\mcafee\siteadvisor\cblist.dat

Expected File not Present
File: C:\Program Files\mcafee\gkp\content.bin
Expected File not Present
File: C:\Program Files\mcafee\gkp\hiphandlers.dat
Expected File not Present
File: C:\Program Files\mcafee\gkp\hiphandlers.dll
Expected File not Present
File: C:\Program Files\mcafee\gkp\hipscont.inf

Expected Service State Incorrect
Expected : running
Existing : stopped
Service: McMPFSvc "C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe" /McCoreSvc
Expected Service Startup type Incorrect
Expected : automatic
Existing : disabled
Service: McMPFSvc "C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe" /McCoreSvc
Expected COM Component File Path not Present
Component Name: VulAdminAgent Class {54dd89c9-8cf5-41bc-bf34-f793a78b0331} "c:\progra~1\mcafee\vul\mcvuladmagnt.exe"
Expected COM Component File Path not Present
Component Name: McVulAlert Class {88fb3fdd-8644-4236-a8f7-f35bcfc627e2} "c:\progra~1\mcafee\vul\mcvulalert.exe"
Expected COM Component File Path not Present
Component Name: VulUserAgent Class {fcfe95a1-aeb4-448e-8ea1-b711e21be003} "c:\progra~1\mcafee\vul\mcvulusragnt.exe"


Regards

Berra5

Message was edited by: Berra5 on 15/02/13 22:00:10 CET
1 Solution

Accepted Solutions
Berra5
Level 9
Report Inappropriate Content
Message 3 of 8

Re: MVT problem

Jump to solution

I have contact Technical Support twise but nothing have helpt.

My firewall is turnd off and I can't get it on. But all is green.

I cant see my network.

Regards

Berra5

7 Replies
exbrit
Level 21
Report Inappropriate Content
Message 2 of 8

Re: MVT problem

Jump to solution

I would contact Technical Support, it's free by phone of online chat and linked under Useful Links at the top of this page.

It isn't always unusual for MVT to produce a bunch of errors but they would know for sure what's going on.

Berra5
Level 9
Report Inappropriate Content
Message 3 of 8

Re: MVT problem

Jump to solution

I have contact Technical Support twise but nothing have helpt.

My firewall is turnd off and I can't get it on. But all is green.

I cant see my network.

Regards

Berra5

exbrit
Level 21
Report Inappropriate Content
Message 4 of 8

Re: MVT problem

Jump to solution

Uninstall via Control Panel > Programs

Run the MCPR Cleanup Tool

Reboot and then install again from your online account.

If that doesn't work contact Tech Support again and ask for escalation to higher level this time.

Berra5
Level 9
Report Inappropriate Content
Message 5 of 8

Re: MVT problem

Jump to solution

I have contact Tech Support again and ask for escalation to higher level this time.

Tech Support fixt it.

Thanks

Berra 5

exbrit
Level 21
Report Inappropriate Content
Message 6 of 8

Re: MVT problem

Jump to solution

Good.  All the best ;-)

Re: MVT problem

Jump to solution

Any clue as to what they did?  I have a very similar problem on my Win7 64bit laptop

Re: MVT problem

Jump to solution

Please attach the logs from '%appdata%\McAfee\Supportability\MVTLogs\Results' location.

Thanks

Raghavendra