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Re: MVT problem--DAT out of date

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Once again, I have a problem with MVT.

I received

VirusScan 14.5.113

!Problem: Language is not supported

!Pending: DAT out of date

McAfee Online Backup powered by Mozy 2.5.118.0

!Problem: Language is not supported.

-------------------------------------------------------------------------------

DAT not Up-to-date

Expected: 6046

Existing::  6045

1. What do these messages mean?

On the Problem Log, the language shows blank for VirusScan.

On the Problem Log, the language shows  'en'   for Online Backup.

2. Does McAfee test their changes?

3. How can I trust McAfee to make changes to my computers when they cannot even keep their software correct?

4. Tried the Autofix -- problems remain.

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Re: MVT problem--DAT out of date

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About shows DAT = 6045

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Re: MVT problem--DAT out of date

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Hi George,

We will check these and get back to you asap.

thanks

Raghavendra

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Message 14 of 32

Re: MVT problem--DAT out of date

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Go the the red M shield located in your taskbar and right click it and a box will open. Click on Check for Updates and it will open up Security Center. You should then see a screen that says Checking for Updates. When this completes it will say Your Programs Are Up To Date.

Then go to Useful Links under Technical Support and run the MVT program. When I ran MVT I got a green check mark and said my programs are up to date and the latest Dat file was 6045 at 6:30pm EDT.

If you still have concerns you should contact Technical Support Chat also found under Technical Support. Chat can also be contacted at the end of a MVT session.

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Re: MVT problem--DAT out of date

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Hi GeorgeMDiL,

The two issues VS and online backup - lang not supported issues are fixed. 

Please run MVT once again and confirm.

thanks.

lakshmi

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Re: MVT problem--DAT out of date

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1. VS now shows language en-us.

2. Backup shows language en - still not correct?

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Re: MVT problem--DAT out of date

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MVT shows Online Backup language as 'en' as the product has it as en.  MVT only reads what is in the product and hence this is not an issue. 

Thanks.

lakshmi

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Message 18 of 32

Re: MVT problem--DAT out of date

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Hi Raghavendra

Thank you.

I have two Pc's

My Desktop Existing Dat version-----6039

                  Expected               ------6042

                  session ID              ------26571740

                

                  The deviation and health logs are available, if required.

My Laptop Existing Dat version-------6042

                Expected               -------6043

                seeeion ID              -------26577541

                  The deviation and health logs are available, if required.

I hope that you can help me.

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Re: MVT problem--DAT out of date

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Hi Dadco,

I see that since you have run MVT in your desktop machine on 14th July and in Laptop on 15th July, there is a difference in expected DAT version, since DAT's are updated almost daily. Anyways latest DAT version is 6043 (as of 15th July).

Please update your DAT version through MVT or directly by clicking on 'Check for updates' on product icon (right click on it) in taskbar. This should update your DAT. Run MVT, you will not be shown with any issues.

regards

Raghavendra

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Message 20 of 32

Re: MVT problem--DAT out of date

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Good morning Raghavendra

I have tried to update my DAT version but failed due probably to my lack of knowledge.

I could not find a way through MVT or find the product icon in the taskbar. " check for updates " did not appear when I right clicked the icon on the desktop.

Clearly. I need detailed or a more simple instuctions. My two pc's run VISTA and XP.

If you have time I should be grateful of a reply. dadco.

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