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Reliable Contributor
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Message 1 of 12

MVT crashes after installation

The crash has happened twice in succession, after installation. Click to start it running and - crunch.

MVT crash.PNG

11 Replies
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Re: MVT crashes after installation

People are also reporting that it tells them their system clock is wrong.  Bala seems to think there's an issue with it currently.

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Message 3 of 12

Re: MVT crashes after installation

I believe the system time check and the above crash are two different things.

The time check is the same check that has been used for a long time as part of the pre-install checks. As of Dec 12, it is now also a part of our Top Issues check for MSC, to address some issues that can arise. The time check only triggers if the time is more than 60 minutes out of sync for a world time server ,

For the crash, how far in the scan does it get before it crashes? I think it might be the same as another crash that has started very recently.

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Message 4 of 12

Re: MVT crashes after installation

Crashes at the very start of the scanning process. First it has to download and install the latest version of MVT, so it's already gone through a number of steps.

Specifically :

- Definitions + Accept / Decline

- Installing MVT (download core.cab)

- Ah. A different one. "Installation failed".

I will uninstall MVT and start again from the beginning.

Message was edited by: Hayton on 16/12/13 19:41:33 GMT
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Re: MVT crashes after installation

Re the time check culd it be daylight saving time not being noted correctly by the PC of the world server?

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Message 6 of 12

Re: MVT crashes after installation

Uninstalled, re-installed. It got to the start phase, a window with a 'Launch' button. Click the button, and it crashed again (for the 3rd time).

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Message 7 of 12

Re: MVT crashes after installation

For the crash, I'll need someone from the MVT technical team to weigh in. I've already sent a mail.

For the time server, we are using http://www.worldtimeserver.com/, which should take all of the daylight savings rules into account.

If there are issues with it though, Bala should bring it through the standard internal channels for reporting a problem.

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Message 8 of 12

Re: MVT crashes after installation

If anyone wants them I have 2 log files from the last crash - MVTInstaller.log and drwtsn32.log

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Re: MVT crashes after installation

Hi,

We tried to repro the crash on few machines (localized and en-us) but we were unsuccessful. Could you provide us the dumps collected and also mvtapp.exe process dump?

thanks

Raghavendra

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Message 10 of 12

Re: MVT crashes after installation

2 log files and relevant extracts from the Dr Watson file have been sent by email. Unfortunately the dump file was overwritten by a subsequent (and unrelated) IE failure.

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