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MVT cannot check the computer

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Does somebody know if there is a problem with MVTcurrent?

Since two days I am trying to run MVT. The only result I get is:

MVT is not currently not able to check the computer or find the installes product.

I am runing windows 8.1 64 bit pro with McAfee Total protection. 

MCAfee Security Center is 12.8 build 12.8.908.

The attached file is the MVT-Scan result:

Nachricht geändert durch uwe-dembski on 10.02.14 11:46:19 CST
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Community Manager ChrisU
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Message 6 of 16

Re: MVT cannot check the computer

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The team has identified the cause of this issue and is working to release a fix for it in the next couple of days. This was caused with our recent release of a new version of MVT on this past Friday.

We have identified the why this issue was missed for the release and are putting in place checks to prevent it.

I apologize for the inconvenience, and thanks for reporting it here.

As a side note, Peter, MVT does auto-update now. So no need to download again unless a corrupt installation is suspected.

Message was edited by: ChrisU on 2/11/14 11:19:07 AM CST
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Community Manager ChrisU
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Message 2 of 16

Re: MVT cannot check the computer

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I am having my team look into this. The error in the XML is that the platform (Windows 8.1 in this case) is not supported. I have a suspicion as to what is happening, but would like to confirm a couple of things.

Have you just recently upgraded to Windows 8.1? Were you able to perform a scan prior to 2 days ago?

Reliable Contributor exbrit
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Message 3 of 16

Re: MVT cannot check the computer

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From that log it appears that you get your software via AOL, is that correct?    MVT sometimes has problems reading 3rd party-provided McAfee software due to the fact that they relabel it.

I will send an email to someone I know in support and ask if that is what is happening here.

Edit: they are already here, thanks Chris.

Message was edited by: Ex_Brit on 10/02/14 3:18:58 EST PM
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Re: MVT cannot check the computer

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This computer was bought on 15.01.2014 and came only with Windows 8.1 pro 64 bit installed on it. No security suite, no other software installed.

The McAfee Total protection was bought directly from McAfee, no third party McAfee software.

I scanned my software with MVT once a week. No problems. I was able to scan prior 2 days ago. But since saturday or sunday it is not working anly longer.

I don´t use registry cleaners, no fresh installation of any software last week.

Reliable Contributor exbrit
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Message 5 of 16

Re: MVT cannot check the computer

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You are using a fresh download each time I hope?

http://mvt.mcafee.com/

MVT doesn't auto-update so needs to be a new download each time.

Maybe Chris has some ideas.

Community Manager ChrisU
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Message 6 of 16

Re: MVT cannot check the computer

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The team has identified the cause of this issue and is working to release a fix for it in the next couple of days. This was caused with our recent release of a new version of MVT on this past Friday.

We have identified the why this issue was missed for the release and are putting in place checks to prevent it.

I apologize for the inconvenience, and thanks for reporting it here.

As a side note, Peter, MVT does auto-update now. So no need to download again unless a corrupt installation is suspected.

Message was edited by: ChrisU on 2/11/14 11:19:07 AM CST

Re: MVT cannot check the computer

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Thank you very much Chris und Peter.

I am glad to hear that this issue can be resolved.

Uwe

Reliable Contributor exbrit
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Message 8 of 16

Re: MVT cannot check the computer

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Thanks Chris for the information, duly noted.

Community Manager ChrisU
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Message 9 of 16

Re: MVT cannot check the computer

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uwe-dembski, FYI, the fix for your specific issue on Windows 8.1 was deployed this morning. Can you please check if you are able to run MVT again?

Re: MVT cannot check the computer

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Hello Chris,

I deinstalled the old version. And installed version 7.5.0.3026.

No change.

MVT still is not able to check the computer.

😞

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