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Cancel and refund

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Tried hard to understand what your lady in support was asking me over a terrible long distance line. Must be my poor english. Tried again on the phone but there was a long wait on a very expensive call.

Anyway could you please Cancel my subscription and the charges you made in my Visa card ending ...2013 name E.MANIATIS on April 15th for 89.95€ and April 16th for 89.95€

Inv. CS2521409934 and Inv. CS2521663458

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Re: Cancel and refund

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Hi @maniatis 

Please access the below link, Select Chat and provide your information. You will get connected to a Chat Technician.

Contact Consumer Support

Regards,
Madhan M

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Re: Cancel and refund

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Gone round in circles several times, somehow don't know how I managed to find CHAT and connected to a human instead of a tin box. 

He tried to resolve my problem and it is a matter of time for it to finalise, time will show. Thanks for your trouble...

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Re: Cancel and refund

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Hello @maniatis 

We apologize that the support was unable to resolve your issue.

Through McAfee Community, we can't process you the refund. The only way to get a refund is to contact McAfee Support. If you are not comfortable speaking with a support over the phone, you can contact through Chat. If your issue still don't get sorted out, please ask for a Supervisor and your issue will be taken care.

Please find the link below to contact McAfee Support,

McAfee Support

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

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Re: Cancel and refund

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Followed your advise.

Opened up CHAT that is a machine as well told it that I was not satisfied with it and followed button for supervisor. Surpise surpise, it took back on the same path for the telephone call.

Is there a way to contact support by chat, or email, so taht i have communication with a human please!

. I don't need to inflate my phone bill to $$$ waiting on hold for a supervisor again. Did it twice, enough.

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Message 4 of 5

Re: Cancel and refund

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Hi @maniatis 

Please access the below link, Select Chat and provide your information. You will get connected to a Chat Technician.

Contact Consumer Support

Regards,
Madhan M

View solution in original post

Highlighted

Re: Cancel and refund

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Gone round in circles several times, somehow don't know how I managed to find CHAT and connected to a human instead of a tin box. 

He tried to resolve my problem and it is a matter of time for it to finalise, time will show. Thanks for your trouble...

View solution in original post

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