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Reliable Contributor Peacekeeper
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Message 11 of 24

Re: Can't install antivirusplus on windows 8

1 where did you get your Mcafee from an ISP of a store/from mcafee direct?

Some partners are running older 11.0 versions that are not win 8 compatible.

Please post more details

Reliable Contributor exbrit
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Message 12 of 24

Re: Can't install antivirusplus on windows 8

What version of Windows 8 is this?

abc123
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Message 13 of 24

Re: Can't install antivirusplus on windows 8

did you find a way out atul?

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alex_n
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Message 14 of 24

Re: Can't install antivirusplus on windows 8

Hi there ABC!

How did you tried installing your MAV? Did you do it by inserting the CD or you tried the online option?

If you havent, please register your CD-Key by following the instructions on the Quick Install Guide (white sheet) hwere it indicates you to access mcafee.com/mav/retailcd  to redeem your cd-key.

By doing so, and after login-in to your mcafee account, please select your correspondant country to do the download. 

Downloading the most updated version (release) of the product you shouldn´t have a problem installing it on a W8 system.

If issue continues, please contact our free tech support and they should provide you with futher instructions to resolve your issue.

Good luck!

abc123
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Message 15 of 24

Re: Can't install antivirusplus on windows 8


Hey Alex!

Thanks for the reply!

I had tried doing so by inserting the CD, when i was greeted with the error that i posted earlier.

I tried to register the key, after reading your reply. But that is not working either. Attaching the error that had popped up, for your reference.

Untitled picture1.png

Few details about the CD pack:

month & year : aug-2012
manufacturer name and address: lenovo (singapore)Pte. Ltd.

now please tell me what did you mean by 'correspondant country'? I am asking because, i entered India at first. Then came the error.

So i entered Singapore later (courtesy cd cover) and then i also tried entering China (courtesy laptop cpver box) Still no luck

I must add here that there is a small logo on the cd cover, saying "compatible with windows 7"

I had not seen it earlier, guess the retailer too missed it 😕

Is it why the key is not being accepted?

Thank you for your reply once again! I actually thought my problem was solved when I follwed the link that you had posted.

Hope to hear from you soon!

Reliable Contributor exbrit
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Message 16 of 24

Re: Can't install antivirusplus on windows 8

I don't think this has anything to do with Windows 8 or Windows 7 compatibility per se, but more to do with your language settings on your machine.

You are in India I believe?

What language and keyboard input method are you using? 

These may help and with the first one you can check what your current settings are:

How to Set a Default Input Method or Keyboard Layout Language in Windows 8


Add or Remove Language Pack in Windows 8

.

Message was edited by: Ex_Brit on 23/01/13 2:49:08 EST PM
abc123
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Message 17 of 24

Re: Can't install antivirusplus on windows 8

Hello Ex_Brit!

Yes, I am from India.

By following your link, i found out that the primary language (and the only language in this case) is English (India)

Untitled picture.png

I had enetered the same along with the key in the link that Alex had posted.

Tried Singapore (English) later as the CD is manufactured there

and then China as well, as my laptop is apparently made there.

none of the combinations worked

what would you suggest?

Reliable Contributor exbrit
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Message 18 of 24

Re: Can't install antivirusplus on windows 8

I'm no Windows 8 expert but I logged into my Windows 8 Pro system to see if I got any inspiration.

You could try the following, which can be reversed if it doesn't work.

On that language screen you can see above the actual language there is an 'Add a language' button.

Either follow the second link I posted previously or simply click it and then click English, then choose English (Singapore)

(I'm assuming the CD is for English Singaporeans and not Malay-speaking ones).

Let Windows install that language pack and then switch to it.  Reboot and retry the CD.

If it works it may even still work if you switch back to using English (India).

If not open (or reopen) a case with Technical Support.  It's free and availabl;e by phone or online chat here:  http://service.mcafee.com/faq/country.html

(See 'Asia Pacific (APAC)')

Reliable Contributor exbrit
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Message 19 of 24

Re: Can't install antivirusplus on windows 8

Another thing to try, is to open the CD to view contents rather then simply letting it run, and locate the setup.exe, right-click it and go to Properties.

Click the Compatibility tab

Click the option to do it for all users.

Then select run in compatibility with either Vista SP2 or Windows 7, Apply and OK.

Then try the installation again.

Message was edited by: Ex_Brit on 24/01/13 9:59:18 EST AM
abc123
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Message 20 of 24

Re: Can't install antivirusplus on windows 8

tried the suggestions from both of your posts. unfortunately, none of them worked. i am doomed :'(

thanks for the help nevertheless!

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