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Help1
Level 7
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Message 1 of 4

Billing refund

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Just trying to get a refund.  I was charged over three times the retail value for the McAfee software on my credit card.  Tried to contact tech support but the number is not available in my country?  It is ridiculous how hard it is to get customer service for this product .  It seems impossible to contact you from my country of residence.  I just want a full refund there is a 30 day policy this shouldn't be so difficult. 

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Reliable Contributor exbrit
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Re: Billing refund

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Then tell your bank or credit card issuer to refuse the charge.    Make sure you turn off auto-renewal on your online McAfee account.   Or you could try the online chat at https://service.mcafee.com.

It isn't Technical Support you want, Customer Service is the correct option.

 

 

---
Peter
Toronto, Canada
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Moderator diana_k
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Re: Billing refund

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Hej! Såvitt jag förstår vill du få en återbetalning för din förnyade produkt. Vi skulle gärna hjälpa dig. Vänligen kontakta oss via telefon (på 08 57929004) eller chatt på: http://service.mcafee.com för att kunna hjälpa dig vidare. Vi jobbar från måndag till fredag ( 09:00 - 18:00 ). Tack för att du kontaktat McAfee Securitys Kundtjänst Med vänliga hälsningar, McAfee Kundtjänst
Help1
Level 7
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Message 3 of 4

Re: Billing refund

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You replied in another language I'm not sure how that helps me. I need a contact phone number from New Zealand to contact to get a refund but one doesn't exist I have basically been scammed.

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Reliable Contributor exbrit
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Message 4 of 4

Re: Billing refund

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Then tell your bank or credit card issuer to refuse the charge.    Make sure you turn off auto-renewal on your online McAfee account.   Or you could try the online chat at https://service.mcafee.com.

It isn't Technical Support you want, Customer Service is the correct option.

 

 

---
Peter
Toronto, Canada
---

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