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rebelscho
Level 7

updates keep re-installing

what gives? i keep getting a pop up that wants me to restart my computer to finish installing updates. i do that, then later that day or the next i get another one asking for a restart. i can't believe these are all new updates thet need a reboot to install. its gotta be the same one again and again. how can i get this to stop?
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2 Replies
Aldrin
Level 12

RE: updates keep re-installing

Hello Rebel,

McAfee Virus Scan will be updated each and every day in order to protect your computer from Virus/ Threats and if there are some critical updates definitely the computer has to be restarted. But if you wish to change the update settings, you shall try the following:

Open McAfee Security Center > Click on Configure on the Right Bottom > Click on Updates and change the updates method as desired.


Thanks,
Aldrin
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exbrit
Level 21

RE: updates keep re-installing




If that continues then it would seem that the installation is somehow corrupted and you should do the following:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that you may have.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/safetycenter and log in to download your software.
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