RE: unable to fix problem, unable to connect

[paolo.cavallo]

Do you mean "safe mode"? Yes.
And, as I wrote before, McAfee has been installed as the only av sw for many years.

[exbrit]

OK thanks. I didn't realise that Vinod had posted when I asked so maybe he has some ideas.

[exbrit]

The forum Admin. suggests checking the hosts file as per this FAQ: http://service.mcafee.com/faqdocument.aspx?id=TS100098&lang=en_US&prior_tid=2&AnswerID=16777217&turl...

[paolo.cavallo]

The only uncommented line in my host file is 127.0.0.1

[exbrit]

The forum admin also ask if you could do the following:

Start/Run and enter cmd then click Enter

Type in tracert download.mcafee.com and then Enter.

When it is finished right-click any area on the top bar of the cmd window and select edit then "select all" and then repeat to copy it back here.

[paolo.cavallo]

9 38 ms 38 ms 38 ms 79.140.81.42
----------------------------------------------------------------------

I *really* hope this means something to YOU...

[exbrit]

Looks OK to me...but will ask.

[paolo.cavallo]

This is the result for us.mcafee.com:
------------------------------------------------------
F:\Documents and Settings\Paolo>tracert us.mcafee.com

Rilevazione instradamento verso us.mcafee.com [216.49.94.13]
su un massimo di 30 punti di passaggio:

1 <10 ms <10 ms <10 ms 192.168.1.1
2 * * * Richiesta scaduta.
3 21 ms 21 ms 21 ms host141-189-static.38-88-b.business.telecomitali
a.it [88.38.189.141]
4 21 ms 23 ms 22 ms r-bo83-vl19.opb.interbusiness.it [80.21.70.162]

5 27 ms 27 ms 27 ms 172.17.5.73
6 35 ms 35 ms 35 ms crs-rm003-a-crs-mi003.opb.interbusiness.it [151.
99.98.98]
7 38 ms 38 ms 38 ms host177-8-static.20-80-b.business.telecomitalia.
it [80.20.8.177]
8 40 ms 39 ms 40 ms mil30-ibs-resid-2.seabone.net [195.22.192.181]
9 140 ms 138 ms 139 ms att-1-us-new4.new.seabone.net [195.22.216.22]
10 210 ms 210 ms 210 ms cr1.n54ny.ip.att.net [12.122.131.6]
11 214 ms 214 ms 214 ms cr2.cgcil.ip.att.net [12.122.1.2]
12 212 ms 212 ms 213 ms cr1.cgcil.ip.att.net [12.122.2.53]
13 210 ms 211 ms 209 ms cr1.sffca.ip.att.net [12.122.4.121]
14 211 ms 211 ms 211 ms gar1.sj2ca.ip.att.net [12.123.15.1]
15 * * * Richiesta scaduta.
16 218 ms 219 ms 219 ms scmsfc-2-v500.mcafee.com [216.49.95.57]
17 209 ms 209 ms 209 ms sncpcifwb-5.mcafee.com [216.49.88.224]
18 278 ms 280 ms 281 ms us.mcafee.com [216.49.94.13]

Rilevazione completata.

F:\Documents and Settings\Paolo>
----------------------------------------------------------

[paolo.cavallo]

same thing for home.mcafee.com
------------------------------------------------------
F:\Documents and Settings\Paolo>tracert home.mcafee.com

Rilevazione instradamento verso home.mcafee.com [216.49.94.19]
su un massimo di 30 punti di passaggio:

1 <10 ms <10 ms <10 ms 192.168.1.1
2 * * * Richiesta scaduta.
3 * 21 ms 21 ms host141-189-static.38-88-b.business.telecomitali
a.it [88.38.189.141]
4 21 ms 22 ms 22 ms r-bo83-vl14.opb.interbusiness.it [80.21.70.23]
5 27 ms 28 ms 26 ms 172.17.5.73
6 37 ms 37 ms 37 ms host241-8-static.20-80-b.business.telecomitalia.
it [80.20.8.241]
7 37 ms 37 ms 37 ms host177-8-static.20-80-b.business.telecomitalia.
it [80.20.8.177]
8 36 ms 36 ms 35 ms mil30-ibs-resid-1.seabone.net [195.22.192.177]
9 138 ms 139 ms 139 ms att-1-us-new4.new.seabone.net [195.22.216.22]
10 211 ms 210 ms 210 ms cr1.n54ny.ip.att.net [12.122.131.6]
11 215 ms 214 ms 215 ms cr2.cgcil.ip.att.net [12.122.1.2]
12 216 ms 219 ms 218 ms cr1.cgcil.ip.att.net [12.122.2.53]
13 210 ms 210 ms 210 ms cr1.sffca.ip.att.net [12.122.4.121]
14 212 ms 211 ms 211 ms gar1.sj2ca.ip.att.net [12.123.15.1]
15 * 321 ms * 12.118.124.78
16 219 ms 219 ms 220 ms scmsfc-2-v500.mcafee.com [216.49.95.57]
17 211 ms 210 ms 211 ms sncpcifwb-2.mcafee.com [216.49.88.221]
18 211 ms 210 ms 210 ms 216.49.94.19

Rilevazione completata.

F:\Documents and Settings\Paolo>
------------------------------------------------------

[exbrit]

Admin asks

Check if the customer also has Spyware Doctor, and also what version of IE.