Toolbar alert says computer is not protected. When I go to the security center and click on Fix, I later receive a message that the problem is fixed. However, I still receive an alert that the computer is not protected.
Now when I attempt open a Firefox, I receive a message that the computer is not protected. I have tried to select fix on the security center and that does not work. I have attempted to follow a previous thread. I downloaded Mcafee virtual technician but when I attempt to run it, I receive message that the browser cannot connect to the server. I am currently unable to connect to any Mcafee web site.
I am sending this message from my Mac; the problem is with my wife's PC.
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one! In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that you may have.
Formatting and re-installing the entire OS is really a big step, considering that the only problem is the incapacity of McAfee server to send a valid response to my PC. When one month ago iTunes made a minor upgrade of his servers with a resulting problem for some users, those users were said to reistall everything. It was useless. Until iTunes identified and corrected the glitch. So you can understand that I am prudent. I am sure some check could still be done along the line, before I zero-bomb my OS...
I am trying right now. But I have already tried other security programs in the last hours, and I have always kept great care, so I doubt my PC is infected. I will try your second suggestion, too. Even if I already went yesterday through the whole cycle of removing and reinstalling McAfee, to no avail. Now the newly installed Security Center tells me it is update; but this morning I accepted to have a look to an upgrade it adviced me, and it was uncapable to connect to its own server. The Virtual Tech Tool failed in a similar way. Maybe I will be forced to upgrade my OS. But I am an experienced user, and every symptom tellsme that the problem is not on my side...