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WBLewis
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Message 1 of 72

unable to fix problem, unable to connect

Toolbar alert says computer is not protected. When I go to the security center and click on Fix, I later receive a message that the problem is fixed. However, I still receive an alert that the computer is not protected.

Now when I attempt open a Firefox, I receive a message that the computer is not protected. I have tried to select fix on the security center and that does not work. I have attempted to follow a previous thread. I downloaded Mcafee virtual technician but when I attempt to run it, I receive message that the browser cannot connect to the server. I am currently unable to connect to any Mcafee web site.

I am sending this message from my Mac; the problem is with my wife's PC.
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71 Replies

Same problem, maybe

I have a problem quite similar to yours. I think it is an issue of the server with the OS of the costumer.
Can you tell which is the OS on your wife's PC?

Paolo
Reliable Contributor exbrit
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Message 3 of 72

RE: Same problem, maybe

Try running the free versions of both these tools:
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/mbam.php

Make sure the PC is up to date with all Microsoft updates.

Try the following after enabling Windows Firewall:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that you may have.

RE: Same problem, maybe



But the main problem is that neither I not Security Center are any more able to connect to McAfee site!

Thank you anyway,

Paolo
Reliable Contributor exbrit
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Message 5 of 72

RE: Same problem, maybe

Then I think the only solution would be to format and reinstall the system.

RE: Same problem, maybe

Formatting and re-installing the entire OS is really a big step, considering that the only problem is the incapacity of McAfee server to send a valid response to my PC.
When one month ago iTunes made a minor upgrade of his servers with a resulting problem for some users, those users were said to reistall everything. It was useless. Until iTunes identified and corrected the glitch. So you can understand that I am prudent. I am sure some check could still be done along the line, before I zero-bomb my OS...

Paolo
Reliable Contributor exbrit
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Message 7 of 72

RE: Same problem, maybe

Have you tried the first suggestion - downloading and running those anti-malware tools?

RE: Same problem, maybe

I am trying right now. But I have already tried other security programs in the last hours, and I have always kept great care, so I doubt my PC is infected.
I will try your second suggestion, too. Even if I already went yesterday through the whole cycle of removing and reinstalling McAfee, to no avail. Now the newly installed Security Center tells me it is update; but this morning I accepted to have a look to an upgrade it adviced me, and it was uncapable to connect to its own server.
The Virtual Tech Tool failed in a similar way.
Maybe I will be forced to upgrade my OS. But I am an experienced user, and every symptom tellsme that the problem is not on my side...

Thank you for your help,

Paolo
Reliable Contributor exbrit
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Message 9 of 72

RE: Same problem, maybe

Either that or check with Technical Support Chat linked in my signature.

RE: Same problem, maybe

I chatted with a McAfee technician for one hour in the morning. He was very helpuf and couldn't change my problem in any way.

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