Showing results for 
Search instead for 
Did you mean: 
Level 7

says not connected but I am

When I open my mcafee it says that my internet, email and IM are not protected. I try to run an update and it says I am not connected to the internet, when I am, in face, connected to the internet. Why doe sit say this and how do I fix it? I have not updated in over a month. thaks
0 Kudos
1 Reply
Level 21

RE: says not connected but I am

Please include the following information:

What is your operating system, service pack and are you up to date with Microsoft update? There are two ways of checking this. Go to Start/Run and type in winver then click the Enter key. Or, right-click My Computer in the Start Menu or on your desktop (or Computer in Vista) and select Properties.
Post what it says.

What McAfee products do you have? If your taskbar icon is like this: - double-click to open SecurityCenter and then click "View Details" or "About" at the lower right of the new window. Post the details from each module.

See if this FAQ helps:
0 Kudos