cancel
Showing results for 
Search instead for 
Did you mean: 
steve11
Level 7

"your computer is not protected..."

I'm getting a warning saying "your computer is not protected". My security centre is telling me that my "computer & files" and my " E-mail & IM " need attention. I've clicked "fix" only to be told that " the detection signature files are between 8 and 29 days old". I've clicked update and still nothing changes...any ideas?
0 Kudos
2 Replies
Dennis_Allen
Level 7

HI..




Are you getting any kinds of pop-ups lately(pop-up ads, security alerts..)..

Check also the TIME & DATE settings of your PC..

Also, please try running the Mcafee Virtual Technician.. After that, Please post the session ID here..
0 Kudos
KB100622
Level 7

RE: HI..

>> check time and date
>> if not accurate: ADJUST it!

>> check for any previous configuration :
*** this issue is normally caused by a SYSTEM RESTORE


>> check for possible infection:
>> are you getting pop ups?
>> on IE, are you being redirected to other sites?
>> are you able to access mcafee.com?

>> check internet connectivity:
>> start >> cmd/start search >> cmd
>> type in: "ping download.mcafee.com" - hit ENTER
>> check the number after REPLY FROM – you should get 4 times

>> try updating MFE?
>> able to update? or got a n update error?

>> check your updates / drivers / and for any 3rd party app (i.e. Norton etc.)
>> remove any other anti-virus app
>> start >> ctrl panel >> uninstall a program
>> java updates >> FOUND?
>> Microsoft .NET framework 1.1 or higher >> FOUND?
>> msxml 4.0 or 6.0 >> FOUND?

>> if all else fails, try removing your MFE and reinstall it:
you may visit this link

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507







***** thanks and have a nice day
0 Kudos