HP Pavillion with Windows XP Professional 2002 w/service pack3 (Also MacBook with Tiger, but I have not let McAfee infect this machine!)
I am a newbie here and see that a lot of people have the same problem as I have with "Your computer is not fully protected". I have had the problem for a while on my HP and just let it go until yesterday when I ran a check and found that my AOL/McAfee protection had expired, so I updated it on the web and received Order confirmation #CS 592573606. While installing the update a screen popped up saying that the program "Webroot Spysweeper with Antivirus" was interfering with McAfee and must be removed.
I went to Virtual Technician (Session ID 20748402), found the Webroot link and tried to uninstall it. No luck. One option was to lock the program, so I did. I have now been on this problem and chased around this forum for hours, including trying to send a message to Virtual Technician -- all to no avail!
I used to use Norton and is sorely tempted to switch back, but after spending $42.84 yesterday to renew my McAfee I feel I have to give it another try -- user unfriendly as it may be when things go wrong!
(I guess now it remains to find out if I can get back to the answers!)