To fix a Rundll error with Webadvisor, I recently reinstalled Mcafee by running the MCPR cleanup tool and then reinstalling from my AT&T account (I get Mcafee for free through AT&T internet). While the error no longer appears, I noticed Mcafee wasn't updating so I tried running Virtual Technician. It told me "The subscription of the Mcafee product on this computer has either expired or will expire soon. If you have renewed your subscription, you can use MVT to launch the Subscription repair tool."
I also received a system error saying "This app can't run on this pc. Mcafee 2014 can't run on this version of Windows."
The subscription listed in my AT&T portal, where I downloaded from, is:
So, how do I update to Mcafee 2015? Before running MCPR, I had Mcafee 2015 installed with the same subscription.
I've already tried running the "Subscription repair tool," but I get the same error "This app can't run on this pc. Mcafee 2014 can't run on this version of Windows."
P.S.: I am running Windows 10 64-bit.
Solved! Go to Solution.
I think we can mark this thread as answered?
The subscription is perpetual so that original "about to expire" notice was simply a glitch and once dismissed shouldn't occur again.
The '2014" one was simply because the subscription repair tool isn't compatible with current software and systems.
So basically your original question has been answered.
Did you remove your initial McAfee Subscription from your Control Panel/Add/Remove/Programs and Features/Restart? You need to do this in order to release the license you were initially using, before using the MCPR Tool.
Please refer to these Guidelines/Instructions:How to uninstall or re-install supported McAfee products using the Consumer Products Removal tool
Oh, I used MCPR by itself, didn't use the "Programs & Features." I'll do it the correct way now, apologies.
Try that and kindly post back your results please.
FYI...The most current Version is 14.0.5084, you may lag a Tad behind since your subscription is provided through your ISP.
Rather than it being purchased directly from McAfee. In that case your Version could possibly be 14.0.4121.
All the Best,
McAfee Community Moderator
If not after you complete the installation of your software, Kindly follow the guidelines Peter gave you in that thread in regards to (Web Advisor). Simply remove it from 'Programs and Features' if needed/Restart. then go to the link he inserted to reinstall. There is no need to use the 'MCPR' Tool again, for it may remove your (New) McAfee Suite Installation.
Again, only do this if the need arises.
So, I just carried out everything you said. I removed Mcafee Security Center AND Webadvisor from Programs and Features, then restarted, then used MCPR, then restarted yet again, before finally reinstalling from my AT&T account. I restarted once more for good measure, then ran MVT to see if it would show as all clear. However, sadly I was met with the same error message "The subscription of the Mcafee product on this computer has either expired or will expire soon. If you have renewed your subscription, you can use MVT to launch the Subscription repair tool." It shows "6 errors detected", with 5 of them being missing/corrupt COM components. (session id: 54528442).
Then indeed you did receive the v14.0.4121. Did the McAfee Icon appear in the Lower Tray indicating it was installed/running? If not I would either contact your ISP Customer Support through ATT&T. If they refer you to McAfee Technical Support:Services and Support for Home and Office Give them the Session ID # from your running of the McAfee Virtual Technician.
The icon appeared and the program itself appears to be running fine, I just found it odd that MVT is reporting these errors, especially the one about my subscription. Also, when you say v14.0.4121 is the "latest version", are you referring to the latest version of the 2014 or 2015 product? Because everytime I run either MVT or the subscription repair tool, I get a System notification saying "This app can't run on this pc. Mcafee 2014 can't run on this version of Windows." Could it simply be that the version listed in the AT&T portal is out of date (Mcafee 2014) and cannot update to 2015 because it's incompatible with Windows 10?
Also, what's with the strange COM errors listed in MVT?
I also used to receive update notifications from Mcafee almost everyday until I reinstalled and the subscription errors appeared a few days ago. Did something change, are updates no longer as frequent?
In other words you are basing all of this on the 'MVT' Report? Yes, v14.0.4121 is the 2015 product. Could you kindly open your McAfee Security Center > About > and give me your current (Engine Version). It should be 2402.0 and your Security Center should be Green, and stating 'Your Computer is Secure'
If you read post #3, you will see that I expected that to be your version.
I will wait....
Yeah, it's 2402.0 and securityCenter is green.
So, in conclusion it seems there just weren't any updates for a few days (since October 4th when I reinstalled) and the MVT errors are either mistakes or not relevant/important?