Recently my subscription was set to renew. I was supposed to get a special rate, but it autorenewed a month early at full price instead. I contacted support, who refunded it and re-billed at the correct rate. However, instead of actually renewing the existing subscription at the correct rate, they set up an entire new subscription, and told me I'd have to uninstall the existing software and download and install again in order to activate the new subscription.
I did this successfully (mostly) on two computers. However, on the 3rd, which unfortunately is my main business computer, it refuses to install, giving the error listed in the title. I had McAfee installed on this computer just fine and working great before I was forced to uninstall it due to this subscription snafu. It does it's "threat detection", it asks me for my subscription info, it asks me which type of install I want (I've tried both complete and custom), it downloads the software, gets finished downloading all the software, and starts installing, and then abruptly ends with the above error.
I have contacted support with no success ( I was told it was my computer's fault, not their software, and repeatedly told to do system updates, and finally told I could have tier2 support call me in 1-2 business days if I wanted, after I got frustrated with the guy talking in circles and offering no help).
I have followed all the troubleshooting steps and suggestions I could find on the site and in the forums.
Yes, my windoze 7 has sp1 installed and is up to date.
No, I don't have any other antivirus stuff installed. McAfee is the only thing that's ever touched this laptop since I got it a few months ago.
Yes, I ran the cleanup tool.
Yes, I ran the pre-install tool.
Yes, I tried to run virtual technician, which of course, was unable to find McAfee installed.
I have tried in safe mode.
I have tried to Run As Administrator.
I have tried rebooting between each install attempt.
My java and all other software on the system is up to date.
Yes, I ran chkdsk and sfc.
No, there's nothing in the firewall preventing it from connecting.
Yes, I have double-checked the registry and temp files and stuff for traces of the previous program.
NO I AM NOT GOING TO WIPE MY SYSTEM AND REINSTALL EVERYTHING - THAT WOULD TAKE DAYS TO REINSTALL ALL MY BUSINESS SOFTWARE AND LICENSES.
I checked the installation logs, and here is what I found:
From ..\All Users\McAfee\MCLOGS\Common\Install\Install000.log :
01/04/2013 07:11:05 AM$ -- (Error)$ [ McBrwsr2.dll]$ failed on loading file:stylesheet.css from dll:C:\Users\xxx\AppData\Local\Temp\MCB5E4~1\PRESCA~1.DLL
01/04/2013 07:11:22 AM$ -- (Error)$ [ McBrwsr2.dll]$ failed on loading file:stylesheet.css from dll:C:\Users\xxx\AppData\Local\Temp\MCB5E4~1\PRESCA~1.DLL
01/04/2013 07:11:50 AM$ -- (Error)$ [ McBrwsr2.dll]$ failed on loading file:stylesheet.css from dll:C:\Users\xxx\AppData\Local\Temp\MCB5E4~1\PRESCA~1.DLL
01/04/2013 07:11:55 AM$ -- (Error)$ [ McBrwsr2.dll]$ The parameter name wasn't found!
01/04/2013 07:11:55 AM$ -- (Error)$ [ McBrwsr2.dll]$ Exiting - FAILED
01/04/2013 07:11:56 AM$ -- (Error)$ [ McBrwsr2.dll]$ The parameter name wasn't found!
01/04/2013 07:11:56 AM$ -- (Error)$ [ McBrwsr2.dll]$ Exiting - FAILED
From ..\All Users\McAfee\MCLOGS\McInst\Common000.log :
01/04/2013 07:18:10 AM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC
From ..\All Users\McAfee\MCLOGS\McInst\mcsvchost64.inf000.log :
01/04/2013 07:18:10 AM [MSC] -- (Error) There was an error in the call when executing regsvr32.exe with command line /s "c:\PROGRA~1\COMMON~1\mcafee\platform\MCSVCH~1\mcsvhver.dll". Error: 3
01/04/2013 07:18:10 AM [MSC] -- (Error) ..There was some error (0) during installation. Directly deleting the temporary folder C:\PROGRA~2\McAfee\Temp\qxzD3A3 since we wont be needing it anyway
From ..\All Users\McAfee\MCLOGS\McInst\mhn64inf000.log :
01/04/2013 07:18:10 AM [MSC] -- (Error) ..Could not run the process as C:\Program Files\Common Files\McAfee\MNA\mcnasvc.exe doesnt exist
01/04/2013 07:18:10 AM [MSC]-- (Error) ..Could not run the process as C:\Program Files\Common Files\McAfee\MNA\McAltHst.exe doesnt exist
01/04/2013 07:18:10 AM [MSC]-- (Error) There was an error in the call when executing regsvr32.exe with command line /s "c:\PROGRA~1\COMMON~1\mcafee\mhn\HOMENE~1.DLL". Error: 3
01/04/2013 07:18:10 AM [MSC]-- (Error) There was an error in the call when executing regsvr32.exe with command line /s "c:\PROGRA~1\COMMON~1\mcafee\mhn\HOMENE~3.DLL". Error: 3
01/04/2013 07:18:10 AM [MSC] -- (Error) There was an error registering C:\Program Files\Common Files\McAfee\MHN\HomeNetSvc.dll. Error: 3
01/04/2013 07:18:10 AM [MSC] -- (Error) ..There was some error (3) during installation. Directly deleting the temporary folder C:\PROGRA~2\McAfee\Temp\qxzD3A3 since we wont be needing it anyway
From ..\All Users\McAfee\MCLOGS\McInst\mscLI.inf000.log :
01/04/2013 07:18:10 AM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\PROGRA~2\McAfee\Temp\qxzD3A3 since we wont be needing it anyway
I am ready to go back to AVG at this point, despite how bloated it's become in the past few years. At least I know I can install it and it will run.
It's difficult to know what to say if you've been through support already, except I would have opted for that callback. The higher tier support you get the more likely it is that you'll get the problem resolved.
You must be logged in as a user with Administrative abilities to install software.
Until a support person spots this I'll try my best to help but I can't guarantee anything. They are the only people who can interpret those logs.
You've stated Windows 7 SP1 and its fully updated - are you using Windows Update settings to fetch updates for all components using the Microsoft update option?
McAfee relies on a working up-to-date copy of IE installed so make sure that's IE9 at default settings plus it and all its add-ons, Java and Shockwave Flash etc. etc. are all up to date. This is regardless of your default browser settings.
If by any chance you've been using any kind of registry cleaner and/or optimizer stop now as they destroy security software and your system eventually, believe me, been there, done that.
If you have them, try restoring whatever it is they removed. If not then that's one suggestion out of the window.
When you ran the cleanup tool MCPR was it freshly downloaded from the website and did you get any errors as it ran? If so try running it again, then reboot and reinstall from the online account, not from any CD you may have.
Message was edited by: Ex_Brit on 04/01/13 10:02:21 EST AM
Thank you for your quick reply! I appreciate the brainstorming.
No, I don't use a registry cleaner. Just manually searched/edited any reference to mcafee (did backups of each deleted key) (too many years as a computer tech to trust reg cleaners to do anything properly lol)
Yes, I use the windows update included with windows.
Yes, the cleanup tool was freshly downloaded. yes, it gave errors. it gave the same errors each time I ran it, already tried rebooting and running again several times. I have no idea how to interpret the errors it gave. They were pretty similar to the install errors, actually.
Yes, I have full admin rights, and yes, I tried doing Run As Administrator as well.
Yes, java, flash, etc are all up to date.
I don't use a CD to install. I have always downloaded and installed fresh copies of the software directly from my account. I even tried redownloading several times over the past couple days, on the off-chance of a corrupted download.
Hmm... I don't use IE. I will double-check that, but I'm pretty sure it's up to date, since it updates right along with all the other windows updates.
Thanks again, I'll post back if I find any other info that might be related.
If the cleanup tool had done the job there shouldn't be any need to manually search for registry references. This was the home product that you had before? I think from what you said it must be but just checking.
All I can suggest is phone Tech Support and reopen the case and ask for escalation.
I have sent you an email asking for some details and also about this issue, please respond to proceed further
Ah you are now in good hands Grayceworks,. Hope it works out for you.
Hi Karthik/Brit - even i have the same problem - I tried installing McAfee multiple times but it gave me the same error, I even tried running Stinger and MVT but nothing worked. I have three licenses for my three laptops but only in one laptop im having this issue.
1) Turn OFF your windows update and select IE as ur default browser.
2) Install Mcafee as usual.
This should solve the "Insatllation Incomplete" problem .
If failed try removing Visual C++ from your PC and then follow the above steps.
Mcafee uses IE as its defaults browser so there might be a conflict which halts installation process.
As the OP posted this back in January I assume it was solved. Anyone with a similar issue please start your own thread, thanks.
Locking this one.