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Reliable Contributor wixey
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Message 1 of 13

"Device not fully Protected" Message

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Hi,

I've encountered and strange and worrying occurance with my McAfee SecurityCenter. I don't normally have any problems with it but today, after being online only a couple of minutes on amazon.co.uk, a warning message flashed up stating my "device was not fully protected" - the Real-Time Scanner was "starting up" instead of "on". I always check the status screen before going online and everything was "on" beforehand.

After disconnecting and waiting a few minutes it turned itself back on and thankfully has stayed that way. I recently ran a manual updatecheck and now have the following (I haven't included Firewall/AntiSpam here):


McAfee SecurityCenter

Version: 12.8

Build: 12.8.992

Affld: 105

Last Update: 14/11/2014


Anti-Virus and Anti-Spyware


Version 16.8

Build: 16.8.821

Last Update: 12/01/2015

Engine Version: 2130.0

Engine creation date: 12/01/2015

Since this hasn't happened before, could it be due to the latest update, or something else?

I've run scans with MBAM and MVT and found nothing.

Thanks.

1 Solution

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Reliable Contributor exbrit
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Message 2 of 13

Re: "Device not fully Protected" Message

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Something may have updated and often even if it doesn't ask you to do so, a reboot helps.

I've had it happen here on occasion so it isn't anything to worry about I don't think.

If you are really concerned call Technical Support, it's free.

Toronto ▪ Canada
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Consumer Technical Support (alter Country @ top right as needed)

Consumer Customer Service (Accounts, Billing, Registration, etc.)
Anti-Spyware/Malware/Hijacker Tools

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Reliable Contributor exbrit
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Message 2 of 13

Re: "Device not fully Protected" Message

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Something may have updated and often even if it doesn't ask you to do so, a reboot helps.

I've had it happen here on occasion so it isn't anything to worry about I don't think.

If you are really concerned call Technical Support, it's free.

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers

Consumer Technical Support (alter Country @ top right as needed)

Consumer Customer Service (Accounts, Billing, Registration, etc.)
Anti-Spyware/Malware/Hijacker Tools

Reliable Contributor wixey
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Message 3 of 13

Re: "Device not fully Protected" Message

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Thanks for the reply, Ex_Brit.

I'm glad it doesn't seem to be anything serious - nothing else has happened since. It was just a bit alarming as I've never experienced this before.

Reliable Contributor exbrit
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Message 4 of 13

Re: "Device not fully Protected" Message

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You're welcome and all the best ;-)

Reliable Contributor wixey
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Message 5 of 13

Re: "Device not fully Protected" Message

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Hi,

Thought I'd update this as I just got the above message again, oddly when I was offline. The only programs I was using at the time were Windows Media Player and a graphics program called Paint Tool SAI, both of which never usually cause problems. As before, the Real-time Scanner turned itself back on after a minute or so and MVT finds nothing. Any ideas what could cause this to happen offline?

Reliable Contributor exbrit
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Message 6 of 13

Re: "Device not fully Protected" Message

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Run GetSusp after having set your email in preferences, if you want the labs to let you know the outcome.

http://getsusp.mcafee.com/

Reliable Contributor wixey
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Message 7 of 13

Re: "Device not fully Protected" Message

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Thanks for the quick response, Ex_Brit.

I've run getsusp, which found 2 unknown files but no suspicious ones. I ran getsusp last year with similar results - I can't remember the names of the unknown files but they didn't appear to be dangerous. Is there anything else I can do in the meantime before McAfee labs email the getsusp results?

Reliable Contributor wixey
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Message 8 of 13

Re: "Device not fully Protected" Message

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Actually, please ignore that last post - I just got an email stating only logs were submitted, not samples. How do I submit samples of the unknown files?

Reliable Contributor exbrit
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Message 9 of 13

Re: "Device not fully Protected" Message

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In preferences you had samples and logs checked?

Other than that I don't know, you'd have to join this Group and ask there.

Reliable Contributor wixey
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Message 10 of 13

Re: "Device not fully Protected" Message

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I definitely had "samples" checked, that's why the email response puzzled me.

I'll try the group you suggested later - thanks.